Customer Quality Assurance

Location:

Williston, ND, 58801

Posted:

October 14, 2013

Contact this candidate

Resume:

Antonio Ortiz Jr

**** **** ****** * ***

Williston, ND 58801

762-***-**** (cell)

*******.*****.**@*****.***

Objective:

To obtain a position with a company that enables me to exhibit my professional skills and promotes

career growth.

Qualifications:

Windows based operating systems, Apple based operating systems, Linux/Unix based operating

systems Certification in 10 hour OSHA construction Industry Regulations

Maintain U.S. N.R.C. nuclear fitness for duty qualification

Attain / Maintain a U.S. government security clearance by the N.R.C.

NEC electrical grounding regulations

SBCA certification

Work History:

Midcontinent Communications

Broadband Tech 1

*Performs reconnects, requested and non-pay disconnects, and changes of service, while adhering to

Midcontinent Communications procedures and safe work practices, NEC and NESC requirements, and

local ordinances in order to provide (or remove) services to the customer*Pre-wires single dwelling

units and multiple dwelling units (MDUs) in order to provide ready hook-up capabilities at the time of

moving in*Completes associated paperwork with each work order in a timely manner in order to

ensure all details of the work are recorded for entry in the customer’s account*Performs service calls.

Reviews all requested services with the customer in order to ensure understanding and

agreement*Troubleshoots the drop from the tap to the customer’s equipment* Installs and removes

converters in order to provide customer with upgrades or downgrades in service and determines

acceptability of service by reviewing picture quality following connection of cable service in order to

provide the best possible service for the customer*Provides the customer with materials regarding

channel line up, use of converter, and company policies as they relate to the customer as well as

demonstrates these skills in order to educate the customer on the use of the equipment and company

guidelines*Cleans, maintains, and stocks vehicle and equipment in order to be prepared to perform

required duties*Inspects existing ground or makes new ground according to the National Electrical

Code (NEC) in order to protect employees, customers, and equipment from electrical shock or

damage*Properly operates and maintains installation tools and equipment*Reports need for vehicle

repair or service when required and/or prescribed*Reports any accidents, losses, injuries, or property

damage to Supervisor and customer when appropriate*Applies knowledge and skills of training on the

job in order to prepare for transition to the next level and performs other duties as requested by

Supervisor in order to achieve departmental goals and objectives*Ability to use basic cable installation

tools and hand tools and perform jobs from high places (on poles and roofs,) including climbing poles

with proper equipment (safety belt, strap, climbers,) ladders, and bucket trucks (18 to 20 feet,) as

determined by the system’s requirements*Reads general system layouts from blueprints, basic

knowledge of mathematics, cable television products and services*Knowledge of the National

Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and

Health Act (OSHA), various state and local codes including G.O. 95 and G.O. 128, (when applicable,)

and the policies and procedures for CATV installation activities*Communicates with customers in a

clear and straight forward manner*Proven ability to work independently and to prioritize and organize

effectively*Manipulates connectors, fasteners, wire and use hand tools, works in areas with exposure to

moderate noise levels*Lifts and carries loads of 70 lbs or more, works in confined spaces such as crawl

spaces or attics, works while standing 50 -70% of the time and performs work near power lines and

electricity*Drives company vehicle in performance of duties in a safe and responsible manner while

working and traveling in inclement weather*Vision ability: close vision, peripheral vision and ability to

adjust focus and able to manipulate objects such as pens, keyboard and mouse*Exposure to moderate

noise level, dogs or other animals, construction areas, or the public in general, may be a concern*Able

to apply common sense, theory, and experience to decision-making; able to recognize similarities

between past and present situation; able to identify key issues or use inductive reasoning in complex

situations and to communicate courteously and pro-actively; able to learn customers’ short term and

long term needs; see issues from customers’ position, and recommend products or service; able to

promote customer focus in employees and develop partnerships with customers*Able to persist and

finish projects

despite obstacles, or redirect when necessary; able to follow instructions or take action and address

opportunities with little supervision; able to take extra steps to prevent mistakes or create

opportunities*Able to use active listening skills or attend to non-verbal cues to better understand

others’ perspectives, behaviors or motivations; able to empathize with others needs and respond

sensitively; able to use good judgment when responding and respond to objections successfully

Morgan Corporation

General Laborer

Assignment: Construction of AP 1000 Nuclear Reactor Units 3 & 4 at Plant Vogtle for Southern

Company and Georgia Power

*Completing nightly safety meetings with Morgan Corp employees, Shaw Employees, and Georgia

Power employees*Safety inspections of tools and equipment*Maintain safe work environment*Traffic

control at N.O.I. stations*Safe operation of plate tamps and other hand tools*Quality control*

Assurance of OSHA standard

C.T.I.S. Of Augusta

Installation Technician

Assignment: Assisting Comcast with productivity with new customer work order completions

(Richmond and Burke County Georgia; Aiken County South Carolina)

*Performs reconnects, requested and non-pay disconnects, and changes of service, while adhering to

Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in

order to provide (or remove) services to the customer*Pre-wires single dwelling units and multiple

dwelling units (MDUs) in order to provide ready hook-up capabilities at the time of moving

in*Completes associated paperwork with each work order in a timely manner in order to ensure all

details of the work are recorded for entry in the customer’s account*Performs service calls. Reviews all

requested services with the customer in order to ensure understanding and agreement*Troubleshoots

the drop from the tap to the customer’s equipment* Installs and removes converters in order to provide

customer with upgrades or downgrades in service and determines acceptability of service by reviewing

picture quality following connection of cable service in order to provide the best possible service for

the customer*Provides the customer with materials regarding channel line up, use of converter, and

company policies as they relate to the customer as well as demonstrates these skills in order to educate

the customer on the use of the equipment and company guidelines*Cleans, maintains, and stocks

vehicle and equipment in order to be prepared to perform required duties*Inspects existing ground or

makes new ground according to the National Electrical Code (NEC) in order to protect employees,

customers, and equipment from electrical shock or damage*Properly operates and maintains

installation tools and equipment*Reports need for vehicle repair or service when required and/or

prescribed*Reports any accidents, losses, injuries, or property damage to Supervisor and customer

when appropriate*Applies knowledge and skills of training on the job in order to prepare for transition

to the next level and performs other duties as requested by Supervisor in order to achieve departmental

goals and objectives*Ability to use basic cable installation tools and hand tools and perform jobs from

high places (on poles and roofs,) including climbing poles with proper equipment (safety belt, strap,

climbers,) ladders, and bucket trucks (18 to 20 feet,) as determined by the system’s

requirements*Reads general system layouts from blueprints, basic knowledge of mathematics, cable

television products and services*Knowledge of the National Electrical Code (NEC,) the National

Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA), various state and

local codes including G.O. 95 and G.O. 128, (when applicable,) and the policies and procedures for

CATV installation activities*Communicates with customers in a clear and straight forward

manner*Proven ability to work independently and to prioritize and organize effectively*Manipulates

connectors, fasteners, wire and use hand tools, works in areas with exposure to moderate noise

levels*Lifts and carries loads of 70 lbs or more, works in confined spaces such as crawl spaces or

attics, works while standing 50 -70% of the time and performs work near power lines and