Quality Control Assurance

Maria G. Cahoe

**** ********** **, *********, ** 40004

Phone: 502-***-****; e-mail: **************@*******.***

SUMMARRY Dedicated and focused quality control clerk who excel at prioritizing,

completing multiple tasks simultaneously and following through to

achieve project goals. Seeking a role of increased responsibility and

authority. Highlights meticulous attention to details, resourceful,

dedicated team player, strong interpersonal skills, strong problem solver,

time management, self-directed and result oriented. Hard worker to

ensure highest quality standard of customer satisfaction.

•

QUALIFICATIO Knowledge in medical insurance coding

•

NS Knowledge in HIPAA

• Knowledge in medical terminology

• Knowledge in medical transcription

• Knowledge in health information management

• Knowledge in records management

• Knowledge in basic accounting

•

COMPUTER Microsoft Office

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SKILLS Word/Excel/Access/PowerPoint/Word Processing

• Window 7; Internet Research

• Type 35-40 wpm

• Medisoft/Meditech

EXPERIENCE Customer Care Representative

Sykes Enterprises

227 Kentucky Home Square, Bardstown, KY 40004

January 22, 2013 to February 21, 2013

• Provided in-bound telephone customer support in a call center

environment

• Determined the nature of call or inquiry

• Processed customer complaints; billing; technical support

• Resolved complaints to ensure customer retention and satisfaction

Student Intern

Hardin Memorial Hospital

913 N. Dixie, Elizabethtown, KY 42701

June 27 to July 20, 2012

Resume of Maria G. Cahoe 1

• Trained and completed the following tasks:

• Performed process for prepping, scanning, and verifying accuracy

of paper records to electronic format

• Performed process for completing birth certificates

• Performed process for incomplete chart completion by physicians

• Performed process for ongoing record review, and release of

patient records

• Properly distributing faxes, reports, and correspondence to

appropriate physician’s mail box

Production Line Associate, Quality Control

Mitsuba of Bardstown

901 Withrow Crt., Bardstown, KY 40004

August 1996 to June 2009

• Trained and certified for soldering

• Electronic Assembler

• Tested electronic automotive parts for quality assurance

• Helped train other associates

• Performed related works but not limited

Human Resources/Administrative Assistant

National Manpower and Youth Council, Region X

Macasndig St., Cagayan de Oro City, Philippines

August 1987 to January 1995

• Managed day-to-day calendar for the company’s regional

training chief/director

• Drafted meeting agendas, supplied advance materials and

executed follow-up for meetings and team conferences

• Prepared conference room

• Wrote reports and correspondence from dictations and

handwritten notes

• Made copies, sent faxes and handled all incoming and outgoing

correspondence in a timely manner

• Maintained the front desk and reception area in a neat and

organized fashion

• Greeted visitors and responding to telephone and in-person

request for information

ACTIVITIES Activities pursued while attending college

Served as secretary of Phi Beta Lambda

Elizabethtown Community and Technical College Chapter

• Awarded 1st place for Community Service Project during the State

Leadership Conference held at Northern Kentucky University,

March 30-31, 2012

• Attended the Fall Leadership Conference at Georgetown College,

KY, November 12, 2011

Resume of Maria G. Cahoe 2

• Member: Association of American Professional Coder

EDUCATION Associate of Applied Science

Graduate: May 13, 2013

Elizabethtown Community and Technical College

600 College Street Road, Elizabethtown, KY 42701

General Education Certification of the following categories:

• Communication

• Mathematics

• Social and Behavioral Sciences

• Natural Sciences

Resume of Maria G. Cahoe 3

Contact this candidate