Project Management
Resume:
CURRICULUM VITAE
Yawar Maqbool
H.no: ** Ist Floor,
22nd Main 3rd cross,
Vinayaknagar
5th Phase, JP Nagar,
Bangalore - 560 078
Mobile: 974*******
E-mail:
*********@**********.***
YAWAR MAQBOOL
OBJECTIVES
To excel in the field of Workforce Management Team and MIS by learning
new technique, which enables me to grow as a person and to the growth
of an organization
SUMMARY
1. : 6 years plus experience in Workforce Management& MIS.
1. : 1 year plus experience in customer support.
1. : Strong in Visual Basic Programming.
1. : Capable to handle customer queries.
1. : 1 year plus teaching experience.
EDUCATION
Bachelor of Engineering in Electronics & Communication from Bangalore
University.
CAREER PROFILE
1. Worked as a Software Faculty with Times Computer accredited centre of
CEDTI and from January 2004 to June 2005.
2. Worked as Customer Relation Officer in HGS. from January 2006 -April-
2007.
3. Working as Senior Data Analyst in Workforce Management Team in HGS
from April2007 till March 2011.
4. Working as Team Lead in Workforce Management Team in HGS from
April2011 till March 2012.
5. Working as an Assistant Manager in Workforce Management Team in HGS
from April 2012 till now.
PROFESSIONAL TRAINING
1. Certificate Course in Java Programming, EJB, JSP, CORBA from
Software Technology Group, Bangalore.
ENVIRONMENT
OS Worked on : Windows 2000/XP and UNIX.
Database : Access 6.0, Oracle 8i, FoxPro 2.6
Languages : C, C++, JAVA, EJB, JSP, CORBA, VB6 & HTML.
Projects in Programming : Bank Loan, Library& Restaurant using VB
6.
Applications : MS-Office with its sub products.
Accounting Package : Tally.
Others : Java Script, Scanners, Internet, Adobe
Photoshop and PageMaker.
WORK EXPERIENCE
Jan 2004 to June 2005
Organization : CEDTI Times Computers.
Designation : Software Engineer.
Responsibilities :
. Installation of Software and Network
Administrator .
. Designing software for library Details and
Staff Details.
Project Handled
#1
Project Title : Library Details.
Customer : CEDTI Times Computers, Srinagar, Kashmir.
Role : Planning, Designing and Implementation.
Application : VB 6.
Project Details : Registration Details, Book Details, Issue
Details,
Staff Details, Trainee Details.
#2
Project Title : Management Details
Customer : CEDTI Times Computers, Srinagar, Kashmir.
Role : Planning, Designing and Implementation.
Application : VB 6.
Project Details : Staff Details, Attendance Details, Salary
Details .
#3
Project Title : Account Details
Customer : HNSS Rehabilitation Cum De-addiction Centre,
Srinagar, Kashmir.
Role : Maintenance of Accounts.
Application : Tally.
.
19 January 2006 - April-2007
Organization : HGS(Hiduja Global Solutions) Bangalore.
Designation : CRO.
Responsibilities : Handle the queries related to Accounts and
Technical problems related to Application "Tally".
27 April-2007 till Date
Organization : HGS (Hinduja Global Solutions)
Bangalore.
Designation : Senior Data Analyst, Team Lead,
AMO.
Responsibilities : a) Worked on Aspect & Blue Pumpkin
software
for forecasting and scheduling the
agents .
b) Day to day basis interaction with
operations
for the performance of process .
c) Historical volume analysis for
forecasting purpose .
d) Generating agent performance and
adherence reports .
e) Extracting crystal reports related
to volume and SL
from Symposium on day to basis.
f) FTE calculations in excel sheet
for RFP purpose.
.
PERSONAL INFORMATION
Date of Birth : 7th June, 1976
Father's Name : Mr. M.A. Maqbool
Sex : Male
Marital Status : Married
Languages Known : English, Urdu and Hindi
Area of Interest : Reading, Football, Trekking and Swimming
PASSPORT DETAILS
Passport No. : E7023698
Date of Issue : 27/04/04
Expiry Date : 26/04/14
PERSONAL STRENGTH
Analysis and design of various requirements, good logical thinking
ability, a high sense of adaptability, raising to the need of the hour
and willing to work dedicatedly for an organization which rewards
excellence and perfection.
Place : Bangalore
Date :
[YAWAR MAQBOOL]
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