Customer Service Training
Resume:
JASON DELGADO Lyndhurst, NJ **071
***********@****.***
INSTRUCTIONAL DESIGN / LMS ADMINISTRATOR
Analytical, solutions oriented professional with extensive experience in leading ELearning initiatives within fast
paced environments. Possess superior communications skills and adept in managing functions relating to E
Learning, Instructional Design, and Training Coordination. Expertise includes:
*LMS Management *Troubleshooting *Training *Graphic Design
*Project Management *Customer Service *Testing *Video Production
*Program Development *E Learning *Reporting *Issue Resolution
HIGHLIGHTS
Developed online training and e learning curriculum as LMS Administrator for a Fortune 100 Company
(Novartis Pharmaceutical International AG).
Maintained, tested, and configured LMS software for Novartis as well as Kumon North America, the
world’s largest after school math and reading program that reaches millions of children.
Utilized troubleshooting expertise to consistently identify and resolve key LMS related issues in rapid
fashion.
Managed art and graphic direction for a major company conference and magazine.
C A R E E R T R A C K
NOVARTIS PHARMACEUTICAL INTERNATIONAL (Suffern, NY), Instructional Designer / LMS Administrator
2012 to Present
Designed and developed online courses and interactive games in Adobe Suite, particularly in Captivate,
Articulate, Story Board, and PowerPoint.
Wrote scripts, created storyboards, and Mock ups.
Edited video and audio.
Re structure web content and develop daily employee training reports.
Maintain, test, and configure LMS software.
Create online e learning curriculum and deliver online training.
Re structure web content and develop daily employee training reports.
Maintain, test, and configure LMS software.
KUMON NORTH AMERICA (Teaneck, NJ), LMS Administrator / Graphic Designer 2011 to 2012
Initiated diagnostics and troubleshooting efforts to resolve system issues.
Developed online learning and training curriculum; tested courses before distribution to system users.
Managed custom groups and web pages for employees and system users.
Created daily and quarterly reports.
Crafted user guides to educate users on how to properly utilize systems.
Designed signage, banners, flyers, and logos for print and web projects as well as corporate conferences.
UNITED MERCHANT SERVICES (South Hackensack, NJ), Support Analyst 2009 to 2011
Changed and maintained IP addresses on terminals and POS systems.
Addressed terminal issues as well as DNS server and POS communication errors.
Wrote technical manuals and configured software options.
COMPUTECH INTERNATIONAL (Long Island, NY), Help Desk Support / Customer Service 2008 to 2009
Provided technical assistance to customers; diagnosed and resolved hardware/software issues.
Addressed initiatives involving Google Analytics, Yahoo marketing, and ecommerce.
Additional Role: Computer Field Technician (Repair Systems)
S O F T WA R E / T O O L S
MS Office • Final Cut • Photoshop • Illustrator • InDesign • Adobe Captivate • Cornerstone • Saba Lectora • After
Effects • Articulate • HTML • CSS • DNS • DHCP • OWA • SSL •Active Directory
Storyline • Camtasia •Dreamweaver
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