Customer Service Manager

Curtis J. Reulecke

***** ********* **., ******, ** 80831

Cell: 719-***-****, Email: **********@*****.***

OBJECTIVE

To gain a position within Facilities or Construction Management that will

allow me to utilize my effective time management and organizational skills

to effectively lead my team towards my employers mission statement for

success. My background is in Facilities, building maintenance and

construction hands on and in a supervisory/managerial capacity. I

understand the importance of preventative and predictive maintenance. My

dedication and strong interpersonal skills, unwavering approach to customer

service, strong work ethic, integrity and can do attitude will be an added

asset within your organization.

Secret Clearance - Active May 31, 2010

CDL Class A license

WORK EXPERIENCE

Facilities Manager, PAE Government Services, Djibouti Apr

2009 - July 2013

. Manage day to day activities of more than 500 personnel in eight

Trades departments (Carpenters, Welders, Heavy/Roads, Vector,

Refuse/Incinerator, Labor, Janitorial, HVAC)

. Supervise and ensure timely execution of approximately 1,500

facilities work requests servicing more than 165 buildings monthly

. Ensured 100% contractual compliance for specialized larger scale

building projects.

. Managed and supervised large scale construction projects. Assist with

cost analysis and successful estimation of these projects. Review

construction proposals for accuracy.

. Measure and report performance metrics of subcontractors against

contractual obligation for compliance.

. Successfully visualized and implemented an efficient Integrated

Maintenance Plan/Preventive Maintenance (IMP/PM) program within the

Facilities Department (resulting in a more streamlined IMP/PM service

and also resulting in a cost savings in having less AC units to

replace)

. Managed and monitored staff and materials budgetary constraints while

maintaining a 12% realized cost savings efficiency.

. Foster environment conducive to quality customer service ensuring a

positive experience by both employees and customers alike.

. Complete Power Point Slides showing quarterly accomplishments and

present these slides to the Government

. Assisted with Basis of Estimate (BOE) and Bill Of materials (BOM's)

for inclusion to the annual operating budget of over 15 million

dollars.

. Conceptualized and implemented budget criteria for new contract

performance period using historical data comparisons against actual

budgetary spending.

Commercial Project Superintendent, Elder Construction Inc., Colorado, May

2007 - Nov 2008

. Managed and supervised all activity to include ground up construction,

renovation and tenant finish work of commercial establishments

. Supervised and directed all activities, employees and subcontractors.

. Communicated effective customer service skills to all employees

. Managed multiple projects simultaneously, ranging from $100K to $5.0M

. Provided daily status updates to project managers, owners, architects,

engineers and building inspectors.

. Completed all scheduling, read and quality checked blue prints to

remain within budgetary and time constraints

. Reviewed all contracts and submittals for accuracy

. Maintained "As Build" Plans, completed material take off's

. Insured employees complied with all OSHA safety standards proprietary

to their work area

. Insured local and state building code requirements were consistently

met

. Conducted daily & weekly job site safety meetings.

. Maintained / submitted daily progress activity reports

. Responsible for QA and QC on all job sites.

Construction Coordinator, REULLER Inc., Texas Aug 2006 -

May 2007

. Managed and supervised all aspects of construction activity in the

site preparation and installation of pre-cast, pre-stressed concrete

buildings

. Worked closely with Army Corps of Engineers, architects, owners and

inspectors

. Inspected construction sites insuring site suitability for proposed

buildings installation

. Directed and supervised all activities associated with the

installation process

. Conducted daily job site safety meetings.

. Communicated effective customer service skills to all employees

. Insured employees complied with all OSHA safety standards proprietary

to their work area

. Worked closely with QA/QC for contractual compliance

Operations Coordinator, Halliburton Company, Iraq and Djibouti Apr 2004 -

Jul 2006

. Worked directly for the Operations manager.

. Visited job sites and noted progress of work;

. Input daily job site information into a proprietary system.

. Interacted directly with the Military & Public Works Office daily

. Using effective managing techniques build an environment conducive to

team approach

. Dispatched trades personnel, followed up with military insuring all

work was completed in a safe, timely & professional manner

. Tracked all contractual costs per work accomplished

. Estimated and scheduled work process, attended staff and other

meetings as directed.

. Completed other administrative tasks as directed by the Project

Manager and or the Operations manager.

President/Owner, Tri-Star Construction Inc., Colorado Jun

1992 - Mar 2004

. Licensed Residential and Commercial Colorado General Contractor

. Managed a multi tear business consisting of simultaneously managing

and supervising several crew leads and subcontractors

. Over saw the accomplishment of such jobs as: Full Home remodels, home

additions, garages, decks, fences and basement finishes.

. In addition we provided home maintenance and repairs working with

several local Real Estate/Property Management companies as well as

homeowners.

. Using effective managing techniques build an environment conducive to

team approach

. Responsible for proposal submittals, writing contracts, scheduling,

budgeting and payroll.

. Reviewed and competed subcontract submittals

. Inspected all work, worked with clients engineers, architects, owners

and building inspectors.

. Interpreted blue prints and insured all work was done in accordance

with plans, in a safe, timely & professional manner

. Insured projects adhered to and were completed on schedule and within

budget.

. Insured supervisors conducted daily job site safety meetings and

mandated the wearing of proper PPE and safe use of equipment and

tools.

Certified Residential/Commercial Property Manager, Brittany Lane Associates

Washington State, Jan 1989 - May 1992

. Managed over $10M in Residential and Commercial Real Estate assets

. Handpicked a team of professionals then utilized meticulous applicant

screening process and effective customer service along with

drastically improving the properties "curb appeal"

. Increased average occupancy rate from 75% to 95% within 120 days of

initiation

. Effectively manage all assets, ensure excellent customer service

skills

. Installed effective property upkeep program ensuring continued success

for this property

. Reviewed all contractors contracts and submittals

. Inspected work insuring contractual compliance

. Prepared monthly rent roll and cash recap reports and balanced cash

journals for property owners

. Responsible for recruitment and hiring of salaried staff and outside

contractors.

. Developed and managed expense reports budgets for the properties

. Managed and administered budget in excess of $1.0M annually

. Solicited vendor and contractor proposals and negotiated all

contracts.

Maintenance Manager, Fical Financial Inc., Colorado Apr

1985 - Jan 1989

. Supervised employees and contractors performing work on properties

. Managed and supervised all construction, restoration and maintenance

. Inspected all work completed by contractors and employees to insure

work was completed in a timely orderly fashion and in a safe manner.

. Priced and ordered all materials for projects including everyday parts

and supplies.

. Reviewed all vendor and contractor invoices and insured accuracy on

all time sheets

Apprentice and Lead Framer, R&S Construction, Colorado Sep 1981 -

Mar 1985

Enlisted, US ARMY

Feb 1978 - Sep 1981

. U.S. Army Quartermaster School, 1978

. Honorably Discharged September 1981

OTHER TRAINING AND CERTIFICATIONS

. Mitchell High School 1977 (GED)

. 3 year OSHA Certification

. Century 21 Real Estate Academy, State of Colorado, tested and passed

in spring of 2002 (license has expired)

. Proficient in Microsoft Word, Excel and Outlook

. Successfully completed Lockheed Martin Full Spectrum Leadership Course

. International Facility Management Association (IFMA)

. Facility Management Professional (FMP) Training attendance

Contact this candidate