Administration
Resume:
P.O. Box *** Phone 304-***-****
Gary, WV ***** Fax 304-***-****
Nextlevel_delta@yahoo.c
om
Monica Y. Brown
Objective
A well trained professional with quality training in comprehensive
skills, strategic planning, and implementation seeking a position in a
company where my skills will be utilized as a great asset.
Education July 2012 Capella University Minnesota
Criminial Justice M.A.
Concentration: Public Security
Currently Enrolled
May 2010 Mountain State University Beckley, WV
Strategic Leadership M.A.
May 2007 Bluefield State College Bluefield, WV
Bachelor of Science in Business Administration
Minor: Marketing
Computer Science
December 2006 Bluefield State College Bluefield, WV
Regents’ Bachelor of Arts
November 2005 West Virginia Department of Correction Training
Academy Welch, WV
Work Experience
May 2012-Current W.V. Supreme Court of Appeals Charleston, WV
PROBATION OFFICER
Assignments/Duties: Investigates, counsels and provides continuous
supervision for adult or juvenile probationers or parolees to assist in their
social and personal adjustment. Work involves close contact with
potentially dangerous clients with criminal backgrounds.
June 2010-April 2012 McDowell Correctional Center Welch, WV
ACA Accreditation Manager
Assignments/Duties: Performs work at the full-performance level in the
implementation and evaluation of and technical assistance for
programs/services characteristics of correctional authority. Responsible
for collaboration with inter and intra agency personnel, writing procedures,
and ensuring policy and procedures are being followed by employees. Will
be responsible for the Accreditation processes, which include ACA,CEA,
and NCCHC, with the correctional facility.
Aug. 2008 – June 2010 McDowell Correctional Center Welch, WV
Case Manager
Assignments/Duties: Supervising staff and correctional officer on
units, day to day operations of the function of the officer floors, case
loads, risk assessments, inmate personal day to day problems and
concern, working with Imis and the Unit Management Drive
programs, classify and reclassify and update inmates files for parole
hearing, as well, as an 6 month progress report update to ensure
their levels of statues to be incompliant with the proper level of
security.
Oct. 2005-July 2008 McDowell Correctional Center Welch, WV
Correctional Officer II
Assignments: Control Room Post, Inside Security Post, Dormitory
Post, and Receiving Gate Post
Duties: the ability to maintain a high level of security for the facility
through the use and function of surveillance cameras and switch
board operation, issue keys and radios, maintain daily log books,
forms, and reports, keep attract of constant movement and patrols,
supervise inmates in housing units and those segregated for
administrative or punitive measures; instruct inmates in housekeeping
and sanitation; supervise the issuance of clothing and other personal
effects to inmates
May 05 - October 05 Kwik Serve Gas Station Welch, WV
Cashier
Assignments/Duties: maintain a draw of money which have to be
counted in the beginning and ending of the shift, clean and sanitize
the bathroom, clean the shelves in the aisles daily, change the ice in
the machines, stock the shelves and the coolers, clean the parking
lots and change the trash bags in the trash cans, and maintain a
secure and clean environment for the customers
July 04 - January 05 Courtyard by Marriott Winston-Salem, NC
Customer Service Representative
Assignments: responsible for hotel reservations, resolves customer
requests, questions and complaints frequently requiring analysis of
situations to determine best use of resources, serves as liaison
between the customer and various departments, sets up new
accounts, maintains records, prepares reports and performs work
processing assignments and related clerical duties, knowledgeable
of customer service inclusive of hotel reservations, ground
transportation, information on local attractions and activities, and
other information that provides valuable service to our customers.
November 03 - June 04 Marriott Charleston, WV
Hostess /Cashier
Assignments: greeting and efficiently seating guests in a restaurant
that is properly maintained; supervising all staff; and maintaining a
courteous and efficient operation of the dining room, requirements
include: knowledge of restaurant operations, guest relations; written
and verbal English language communication skills; the ability to
remember, recite and promote the variety of menu items; and the
ability to effectively solve customer complaints and concerns in a
friendly and positive manner.
November 03 – Jan. 04 Kaufmann’s Dept. Store Charleston, WV
Cashier/Customer Service Representative (Seasonal)
Assignments: passion for guest service, committed to delivering the
promises we make in our mission statement, prove success working
in a fun, fast-paced, guest oriented environment, demonstrated ability
to listen and respond to wants and needs of our guests, ability to sell
and explain features and benefits of all types of merchandise, proven
exceptional communication and interpersonal skills, demonstrated
ability to prioritize and handle multiple projects, displays ability and
willingness to interact with multiple guests
July 00 – October 03 ResCare Charleston, WV
Quality Living Assistant
Assignments: provide support and supervision to a small setting of
clients in a home environment
Professional Delta Sigma Theta Sorority Incorporated, NAACP, ACA
membership Membership, Stanford Who’s Who Among Executive Professionals
And Entrepreneurs 2011
First Aid, CPR, 40 Caliber Handgun, Oleoresin Capsaicin Instructor,
Certifications
Anger Management Facilitator, Batterers Intervention and Prevention
Facilitator, Group Facilitator’s Skilled Training, and Sex Offender
Facilitator.
Olive
r Bright, LT Inez Dickerson, Captain Tanganika Martin
References
50 Court Street 795 Virginia Ave 795 Virginia Ave
Welch, WV 24801 Welch, WV 24801 Welch, WV 24801
304-***-**** 304-***-**** ext 224 304-***-**** ext242
Contact this candidate