Customer Service Engineer

J effrey Lofton

(***) *** - **** (mobile) Muskegon, MI 49445 *********@*****.***

CA R E E R SU M M A RY

Maintenance and Reliability professional possessing diverse industry background, proven leadership

abilities, and exposure to a variety of industrial equipment. Additional pre-professional experience

resulting in effective communication and relationships with individuals at all levels. Diplomatic individual

able to resolve personnel issues before they become conflicts. Academic CAD and FEA software

experience with practical MS Office and CMMS usage.

PROFESSIONAL EXPERIENCE

Kellogg’s, Omaha NE Apr 2012 – Jun 2013

Ready to eat cereal union production facility

Reliability Manager

Managing the reliability and lubrication programs

• Managed three lubrication technicians and three reliability technicians, one contracted

• Created lubrication program that utilized lubrication software package

• Led and facilitated reliability improvement initiatives such as shredded wheat mill Failure Modes Effects

Analysis

• Work with cross functional teams on large projects and Kaizan events including packaging line TPM

continuous improvement project

• Utilized vibration, thermography, and ultrasonic technologies

Graphic Packaging International Oct 2010 – Apr 2012

Beverage package converting (folding carton) union facility

Reliability Planning Engineer

Maintenance planner position that incorporated reliability improvements

• Engaged in and led efforts that returned production and support equipment to OEM specifications as

baseline for subsequent reliability improvements

• Led project on palletizing and conveying equipment that increased throughput and eliminated severe

bottleneck which shut down upstream equipment

• Engaged in production and support equipment modifications to improve efficiency

• Planned corrective and preventative maintenance utilizing SAP

• Expedited out of stock parts or found temporary substitutions necessary for equipment breakdowns

• Interacted with vendors, made informed purchasing decisions, and investigated issues passed on by QA

from the end users

Freeport McMoran Copper and Gold Aug 2008 – Oct 2010

Open pit copper mine

Reliability Engineer

Root Cause Analysis, Failure Modes Effects Analysis, and defect elimination on chemical processing and

mechanical separation equipment

• Added value to concentrate leach, solution exchange, and electro-winning plants by facilitating reliability

projects, one which resulted in completing a harvest in 12 hours vs. 24 hours

• Worked with plant personnel at every level to investigate and implement solutions

• Assisted other mining operations, which enhanced knowledge and skills in other mining functions

• Provided support for plant operations and maintenance to reduce costs in depressed market

• Technologies utilized were oil analysis, vibration, thermography, ultrasonic, and NDT

J effrey Lofton

(623) 826 - 4219 (mobile) Muskegon, MI 49445 *********@*****.***

Various Employers Feb 2001 – May 2008

Electronics manufacturing, government sub-contracting, administrative/clerical

Temporary and Contract Positions

Hourly wage positions held between active duty military and college graduation

• Contract Professionals International – Inspection, rework, repair, and post wave insertion on circuit boards

at Motorola

• Jabil Circuits – Thru hole and post wave assembly of circuit boards and final assembly

• ASU Veteran Services – Records management, benefit verification, customer service.

• TEKSystems – Sub-contracted for records update, ID card download, and IT support at two Air

Force bases for Booze-Allen-Hamilton

Secret security clearance maintained by Motorola and TEKSystems

M I L I TA R Y E X P E R I E N C E

U.S. Navy Reserves 2001 - 2003

E l e c t r o n i c s Te c h n i c i a n S e c o n d C l a s s, S u b m a r i n e s ( E - 5 )

• Submarine assistance team unit member.

U.S. Navy 1995 - 2001

E l e c t r o n i c s Te c h n i c i a n T h i r d C l a s s, S u b m a r i n e s ( E - 4 )

• Repair, troubleshoot, and maintain navigation and atmosphere monitoring equipment

• Led work groups and contractor installed upgrades such as radar upgrade

• Onboard training included submarine systems, seafaring principles, shipboard equipment maintenance

training and damage control.

Held Top Secret and Secret clearances

E D U C AT I O N

B.S. Mechanical Engineering, May 2008

Arizona State University, Tempe, AZ

TRAINING

Level 1 Machinery Lubrication Technician, 2009

NORIA, Onsite Certification Training

Level 1 (Basic) Vibration Analysis, 2011

Emerson, Onsite Certification Training

Level 1 Thermography Technician, 2012

GP Allied, Onsite Certification Training

Pathways to Leadership, Dec 2012 & Mar 2013

Verus Global, Kansas City (Dec) and Salt Lake City (Mar)

A F F I L I AT I O N S

American Society of Mechanical Engineers – Member since 2005

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