Project - Operations Management

Jacqueline Pierce

*** ******* **. #***, *** Diego, CA 92154 ( CELL 404-***-**** ( HOME

619-***-**** **********@*****.***

Summary of Professional Experience

A proven track record in business development with extensive expertise in

the areas of operations management, total quality management, process

improvement, recruiting, customer service, and training. In-depth

knowledge of the policies and procedures of projects and business

management. Successfully completed projects on time and implemented cost

reduction measures over a quarter million dollars.

Software/Hardware Skills

Windows 7, 2000, XP; MS Office 97/2000-2010, (Word, Excel, Access), MS-DOS,

LINUX, HEAT, MS Exchange, MS Outlook & Outlook Express; MS PowerPoint; MS

Project; Internet; Office Automation 2000; Restrac Resume Retrieval;

SalesForce; Mevante; OMC (Overhead Material Control); PMS (Purchasing

Management System); RMDS (Report Management Distribution System); ERP

Operations/Recruiting/Human Resources

. Tasked with the responsibility for a start-up technical staffing branch,

which was fully operational and running at a profit within four months;

producing a total of $1.1 million in sales the first year; Personally

responsible for more than $600K in sales and placement

. Managed budget and profit and loss; monitored and controlled branch

expenses and aging

. Administered employee performance evaluations and provided career

guidance and counseling to a staff of 15 in addition to over 100

temporary and contract employees

. Conducted new employee hiring process, orientation and training

. Developed company policy and procedures manual

. Conducted weekly staff meetings and participated in monthly management

meetings

. Strong record of innovative achievement in HR areas including

recruitment, benefits analysis, employee relations, training &

supervision, career development, outplacement, policies and procedures,

legal compliance and cultural diversity. In collaboration with Bradford

Smart (author of "Top Grading in America") designed and implemented

screening and interviewing process that substantially increased the

quality of placement ratio by 84% and substantially reduced candidate

drop off rate

. Well-developed presentation, training, and supervision skills

Technical

. Assisted in the design and rollout of proprietary Staffcord 2000 office

software

. Back-up technical support for company network system

. Developed and maintained Access customer and resume databases

. Liaison with corporate office for branch computer support and

troubleshooting

. Provided helpdesk support for software applications and minor hardware

Customer Service

. An outgoing proactive team player attitude

. Developed Quality Service Survey for clients to improve customer service

which resulted in increased customer retention

. Cultivated and maintained relationships which resulted in increasing

business with new and existing customers

. Initiated roundtable lunch meetings with customers to discuss ways to

improve customer service

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Jacqueline Pierce

Training

. Conducted MS Office, Outlook and Staffcord training for staff members

. Provided Total Quality Management training for branch to continually

improve customer service

. Trained new employees on the use of proprietary company software

. Provided career counseling training to assist students in the development

of career change

. Provided on-going staff training on sales, recruiting, and customer

service

Employment History

Cobra & FSA Administrator - Continuon Services - Roswell, GA

11-10 - 01/12

Account Manager - QSED Consulting Team - Wilmington, DE

03/08 - 12/10

Contractor - Cox Communications, San Diego, CA

07/07 - 08/08

Staffing Supervisor - SelectRemedy, San Diego, CA

02/07 - 06/07

Production Payroll Prelist - ADP, Atlanta, GA

04/06 - 01/07

Administrative Support - SD High School of International Studies

09/04 - 05/05

Staffing Supervisor - PrideStaff, San Diego, CA

05/03 - 08/03

Employment Placement & Training Spec. - Foundation College, San Diego, CA

09/01 - 04/03

IT/Technical Branch Manager - TLC Staffing, San Diego, CA

02/00 - 04/01

Technical Branch Manager - @Tech Consulting Services, Irvine, CA

02/97 - 01/00

Education & Certifications

KELLER GRADUATE SCHOOL OF MANAGEMENT - KANSAS CITY, MO: MASTER'S PROJECT

MANAGEMENT WITH AN EMPHASIS IN HRM. GPA 3.94. COMPLETION DATE NOVEMBER,

2013.

DeVry University - Kansas City, MO: Bachelor of Science in Technical

Management with an emphasis on Project Management: Dean's List 6

Semesters; 3.89 GPA. Graduated Magna Cum Laude August, 2012.

Project Management Institute: Anticipated completion of PMP Certification

12/2013.

Certifications: TQM training, Continuous Process Improvement, Conflict

Resolutions, Small Group Skills, Process Analysis, Team Problem Solving),

Advanced Excel and MS Word Training; - Business Systems Applications;

Sales and Marketing, Technical Recruiting, Cultural Diversity Training;

Customer Service Training.

Professional Affiliations

. NATIONAL SOCIETY OF LEADERSHIP & SUCCESS

. PMI (Project Management Institute) Member

. NAPW (National Association of Professional Women)

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