Customer Service Administrative Assistant
Resume:
TAMESHA L. WALKER
Newport News, VA 23606
***************@*****.***
OBJECTIVE
Seeking a responsible and challenging position with upward mobility.
EXPERIENCE
August 13-Present
PRESCHOOL TEACHER
Calvary Chapel Christian Academy
Newport News, VA
Duties Include: Caring for children under the age of 5 years old, while working on their cognitive, physical and social development through teaching of knowledge, concepts and skills.
May 13- Present
PART TIME NIGHT JANITOR
Michael's Janitorial- Newport News, VA
Duties Include: General Cleaning in doctors office such as dusting, sweeping, vacuuming, and wet wiping restrooms
Nov. 11 – March 13
PRODUCTION TRAINER
Huntington Ingalls Industries- Newport News, VA
O26 Production & Maintenance Skills Training Department
Duties Include: Helping to deliver successful and effective training to employees to better our quality and knowledge on the deck plate and better serve our customers. Schedule classes for trainees and record grades into database. Taught new hire orientation weekly for new hourly employees. Assist in developing training according to United States Navy and Society of Protective Coatings procedures. Create Microsoft PowerPoint presentations from the results of trainees assessments. Prepared documents using Microsoft Office and other programs. Provided administrative support to Training Mangers and other training instructors.
Jun. 11 - Nov. 11
ADMINISTRATIVE ASSISTANT
Huntington Ingalls Industries- Newport News, VA
O26 Production & Maintenance Skills Training Department
File and control records for trainees'. Order material and software for scheduled classes. Performed a variety of administrative and clerical duties using Microsoft Word, multiline telephone, fax machine, copy machine, computer, and a variety of databases and other software. Experience with Oracle, People Soft, SharePoint data entry software.
Feb. 11 – Jun. 11
BRUSH PAINTER
Northrop Grumman- Newport News, VA
X33 Surface Preparation & Treatment Department
Duties Include: Coated the steel and other surfaces to protect it from rust and corrosion, protect the underwater portion from the attachment of marine life and enhance the general appearance of the ship.
March 06 – Feb. 11
INSULATOR/PAINTER APPRENTICE
Northrop Grumman - Newport News, VA
X33 Surface Preparation & Treatment Department
Duties Include: Cutting and forming insulation material to help insure the efficient operation of equipment and machinery aboard United States Navy vessels. Helped develop, maintain, and interpret quality procedures to meet customers and contractual requirements, and the company’s quality management system. Planned work packages according to schedules and budgets. Independently performed administrative and clerical duties which included operation of a computer, answering telephone in a pleasant and timely manner, filing records and documents, and using Microsoft Excel and Office XP to manage work documents. Advanced knowledge of blueprints, drawings, and diagrams. Used scheduling software systems such as Microsoft Project. Advance knowledge of the Joint Fleet Maintenance Manual and ISO Procedures and great communication skills and basic office skills.
May 04 - Feb. 06
CUSTOMER SERVICE REPRESENTATIVE
Wal-Mart - Suffolk, VA
Customer Service Department
Duties Included: Satisfying the customer’s needs in a friendly atmosphere and a timely manner, answering the telephone in a pleasant manner, the operation of a computer and providing outstanding customer service. In charge of operating a cash drawer, maintaining petty cash used by the customer service department and customer's return purchases.
Jan. 02 - Apr. 04
CASHIER
Burger King - Suffolk, VA
Duties Included: Providing good customer service and satisfying the customer’s needs in a friendly atmosphere and a timely manner.
EDUCATION
May 13-Present
Thomas Nelson Community College
*Medical Terminology
Jan. 07- Dec. 11
Thomas Nelson Community College
*Associate in Business Administration
Mar. 06 – Feb. 11
Northrop Grumman Apprentice School - Newport News, VA
*Advance Shipyard Operations Program
Sept. 00 - June 04
Nansemond River High School - Suffolk, VA
* Advanced Studies - Graduate - June 2004
CERTIFICATIONS
Oct. 11 Instructor Behavior and Methods for Practical Training
Feb. 11- Feb. 15 NAVSEA Basic Paint Inspector
Society of Protective Coatings -Philadelphia, PA
ID #: 37754
Aug. 11 - Exploring Personal Leadership
May 11 -Instructor Behavior and Methods for Classroom Instruction
INTERESTS
Enjoy attending church, shopping, spending time with my family and exercising.
References
Tamara Jones
Nuclear Refueler
Newport News Shipbuilding
Tasheeka Turner
Nanny
Home Childcare Provider
Shameka Warren
Product Trainer
Newport News Shipbuilding
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