Customer Service High School
Resume:
Marisa C. Amarillas-Lemus
Apt:2041
Las Vegas NV 89183
702-***-**** /*********@*****.***
Objective: Seeking employment in hospitality using strong customer service and opportunity to
grow professionally in the hospitality industry.
SUMMARY OF QUALIFICATIONS
• Comfortable in classroom and individual training environments.
• Capable of providing different a point of view when situation calls for in order to find a
solution.
• Experience in leading front desk teams to reach a common goal.
TECHNICAL SKILLS
• SOFTWARE: Microsoft Office with a Strong emphasis in Word, Excel, and powerpoint.
TimeshareWare. Understanding of both Atlas and Clarity
PROFESSIONAL EXPERIENCE
Guest Service at Cancun Resort: September 2011-Present
8335 Las Vegas Blvd. South Las Vegas Nv, 89123
o Checking in and out guest from their rooms.
o Providing excellent customer service.
o Finalizing guest folios.
o Overcoming customer complaints.
o Booking and cancelling reservations.
o Provide guests with general information to accommodate stay and create an
enjoyable travel experience.
Per school teacher at The Preschool May 2011- September 2011
3051 W Horizon Ridge Pkwy, Henderson, NV 89052
o Teaching children
o Weekly curriculum .
o Weekly progress reports
Preschool teacher Kids R Kids March 2010- May 2011
985 E Serene Ave, Las Vegas, NV
o Teaching children
o Weekly curriculum .
o Weekly progress reports
EDUCATION
Liberty High School Henderson nv 89052
High Diploma
College of Southern Nevada
A.A. Hospitality Management in process
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