Manager Training

Gina V. Bondanza

* ********* *****, *** #***

Mill Valley, CA 94941

Mobile: 415-***-****

Email: ********@*******.***

OBJECTIVE

To obtain a managerial position in which I can maximize my strengths in product management, office management and expand my experience with a

solid financial institution.

CORE COMPETENCIES

Strong product management and office management skills, strong problem-solving and analytical skills, excellent written communication and

presentations skills, works effectively under pressure with tact and diplomacy, advanced computer skills, event planning, detail oriented, ability to

train and interact with all levels of personnel. Maintain a positive can-do attitude and adaptable to new and changing environments.

WORK HISTORY

2011 to 2013 – Project/LMS Administrator, Pacific Pulmonary Services, Novato, CA

• Event management for national training implementation which includes: sales training, management skills training

• Administer assessment tools, create assessments (e.g. Greenlight LMS, Fasttrack, Ninethhouse Development), including updating and

scheduling participants; sending out notification to managers

• Responsible for managing a wide array of training support: Manage logistics for local and out of state learning events; WebEx’s;

provided technical support. Support for troubleshooting system issues for all applications.

• Track training related compliance requirements and maintaining training databases

• Coordinate and manage all aspects of large company-wide conference calls and webinars; provided presentations for LMS

implementation

• Negotiate and manage vendors, implement contracts, track expenses and pay invoices, handle budgets

• Familiarity with social media, digital advertising and social networks

• Experience with UAT testing for development team, IT experience and coordinator for onboarding for new hire training.

2006 – 2010 Regulatory Analyst, Fireman’s Fund Insurance Company; Novato, CA

• Responsible for General Liability and American Business Coverage Insurance for Commercial Business.

• Support and maintain ISO and proprietary forms, loss costs, ILFs, rules, and company deviations.

• Monitor ISO circulars, DOI websites, bulletins and reports, and work with underwriting, actuarial, GCO, Regulatory Services and

Government & Industry Affairs partners to ensure compliance with new rules and regulatory changes.

• Serve as the conduit between underwriting industry Teams and Actuarial to facilitate the filings approval.

• Ensure Company manuals and guides to reflect new rules and regulatory changes.

• Served at the lead filer; trained temps as well as cross-trained additional staff when needed.

2002-2006 Credit Analyst, Underwriter, Greenpoint Mortgage in Novato, CA

• Responsible for reviewing loans and providing feedback to underwriting team and team supervisors located in India;

• Revised files and agent’s recommended underwriting decision in Empower system as well as the data validation worksheet; underwrite

the appraisal; order MI and flood insurance after appraisal is received; validate all exceptions; re-run LP/DU if needed; review and

validate all conditions; update final underwriting decisions, call out loan decision to broker and sales team; provide an audit point score

for the underwriter in Empower; provide feedback via email to underwriter/supervisor located in India; update the workflow status in I

Point.

• Maintain U/W discipline according to program guidelines offered by the company

• Ability to underwrite a minimum of 5 loans per day; examine loan-file documentation to determine the acceptability of the application’s

credit history; determine that the applicant has sufficient table income to support the mortgage and other continuing obligations; analyze

self-employed borrowers via 1040’s, 1020’s and/or K-1’s;

1991-1997 Administrative Services Associate, Corporate Human Resources, Fireman’s Fund Insurance Company

• Provide administrative support to Director and manager group of three.; extensive recruiting assistance

• Responsibilities included keeping daily calendar a computer program, answering telephones, organized departmental files, provided

support to relocation department, making travel arrangements, prepared highly confidential monthly ad hoc statistical reports for review

by the top executives, prepared budget spreadsheets, assisted in preparing written communication of companywide policies and

procedures.

• Support given to implement the WorkLife project; redesigned and helped implement the companywide employee recognition program,

coordinated monthly/weekly departmental meetings, responsible for accounts payable, ordered department supplies, planned and

coordinated special events for the department (e.g. Holiday parties; Take Children To Work Day; United Way Campaign

• Provided administrative support to the Board of Directors, President and a manager group of two.

• Responsibilities included keeping daily calendar, making travel arrangement, processing expense reports, answering and directing

telephone calls, preparing written correspondence to members from very rough draft and from oral direction.

1987-1991 Executive Secretary/Administrative Assistant, Arthur Andersen & Co. (San Francisco, CA)

• Provided administrative support to the Partner in charge of the division and a manager group of two. Responsibilities included keeping

daily calendar, making travel arrangements, extensive typing from oral transcription, coordinated and typed performance appraisals for

subordinates, semi-monthly billings, reports, busy phones, heavy client contact, organizing and maintaining files, provided support for

staff typing when required.

• Responsibilities included ensuring all calls and messages are handled promptly and efficiently, provided friendly and courteous attention

to visitors, performed a variety of special projects and administrative tasks, mailing when required. Maintained a thorough knowledge of

firm office policies and procedures, provided training for new hires, flexibility to work at the reception area on all seven floors.

EDUCATION

College of Marin, Kentfield CA (2-year certificate program)

California Real Estate Licensee – Since 10/12

COMPUTER SKILLS

IBM Computer Software includes: Microsoft Suite, Microsoft Work, Excel, Access, Lotus Notes, Powerpoint, Salesforce, Sharepoint,

WordPerfect 6.0, 5.1, Survey Monkey, Global Crossing, WebEx, Lotus Notes, Excel, Basel Reporting, Gallagher, Empower, Point, I

point, Serf, I-File, Database Ado sorting, HRIS, Greenlight Learning Management System and FastTrack

Macintosh Computer/Software includes: Excel, WordPerfect, Claris Works

Norelco 500 Transcriber (dictation equipment)

InfoPrint 1145 MFP (fax, copier, email scanner)

Ricoh Aficio MP 5000 copy machine

AWARDS/SPECIAL TRAINING

• Mortgage Appraisal Training

• Underwriting University (3 week course)

• Advanced WordPerfect, Excel, Microsoft Word

• Fireman’s Fund Employee Special Recognition Award (1995, 2007)

• Team Effectiveness Training

• Meyers Briggs Evaluation Training

• Basics of Property/Casualty Training

• Business Writing/Communication

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