Nursing Home Administrator

Pamela LeeAnn Fink

*** *** ****** **** . *********, wv 24740

Phone 304-***-**** (permanent) . 304-***-**** (cellular)

E-MAIL *************@*****.***

EDUCATION

AUGUST 2004 TO MAY 14, 2006

West Virginia University P.O. Box 6286 Morgantown, WV 26505

Master's Degree in Public Administration with a Specialization in

Healthcare Administration

Recipient of the Philip V. McGance Fellowship and the Frank L.

Smoot Scholarship

August 2003 to May 2004

West Virginia University P. O. Box 6286 Morgantown, WV 26505

Master's Degree in Applied Social Research (Applied Sociology)

Degree not completed due to transferring to Master's in Public

Administration

September 1999 to May 17, 2003

Concord (College) University P. O. Box 1000 Athens, WV 24712

Bachelor Degree of Arts; Major in Political Science, minor in

English with a Journalism Emphasis, and a minor in Sociology

Cum Laude graduate

Recipient of the Outstanding Pre-Law Student of the Year Award

(2003)

Recipient of the Girl's State Scholarship, Academic Achievement

Scholarship, ACT Scholarship, Director's Scholarship, Charles

Mathena Scholarship, G. W. Cruise Scholarship, Fraternal Order of

the Moose Scholarship, and Fraternal Order of Police Scholarship

Work experience

August 2010 to September 2011

Genesis Health Care DBA Miletree Center

1369 Stewartstown Road, Morgantown, WV 26505

Phone number: 304-***-****

Administrator

Nursing Home Administrator, licensed by the state of West

Virginia

Directed resources and personnel to ensure that services can be

maintained to meet the need of patients

Initiated, developed, and oversaw Quality Assurance (QA) programs

and initiatives

Analyzed financial data concerning operations of facility,

monitor financial controls, and manage expense control

Monitored the status of various bills potentially affecting

long-term care in West Virginia

Served as Human Resources manager

Engaged in various marketing endeavors to various audiences

Engaged in strategic planning related to the facility long-term

goals

Listened to family questions and concerns, assists in resolving

issues, and explains related company actions

Completed analysis and evaluation concerning performance and

process improvement projects to assess the effectiveness of

systems and processes

Completed analysis and evaluation concerning plan of correction

for state inspection projects to assess the effectiveness of new

systems and system checks

Analyzed and evaluated the effectiveness of departmental

improvement program operations in meeting established goals and

objectives

Developed new census program plans, goals, objectives,

strategies, measurements of success and timelines

Monitored program, system, protocol, and survey implementation to

ensure the timely, effective, and appropriate compliance

Analyzed financial data concerning operations of facility,

monitor financial controls, and manage expense control

March 2009 to August 2010

Diversicare Management Services

123179 Kevin Ave., Ashland, KY 41102

Phone number: 606-***-****

Temporary / Interim Administrator

Nursing Home Administrator, licensed by the state of West

Virginia

Recruited to serve as temporary administrator until full-time

administrator could be hired

Initiated and oversaw Continuous Quality Improvement (CQI)

programs and initiatives

Monitored the status of various bills potentially affecting

long-term care in West Virginia

Served as Human Resources manager

Supervised non-union and union employees

Arranged labor management meetings to investigate and resolve

grievances

Analyzed collective bargaining agreement AKA "contract" to

explain to management, supervisor, and workers

Monitored policy formulation and implementation concerning wages,

and hours to ensure contract compliance

Reported monthly the status / progress of any existing

grievances, arbitration and mediation cases

Analyzed financial data concerning operations of facility,

monitor financial controls, and manage expense control

Engaged in various marketing endeavors to various audiences

Engaged in strategic planning related to the facility long-term

goals

Listened to family questions and concerns, assists in resolving

issues, and explains related company actions

Completed analysis and evaluation concerning performance and

process improvement projects to assess the effectiveness of

systems and processes

Completed analysis and evaluation concerning plan of correction

for state inspection projects to assess the effectiveness of new

systems and system checks

Analyzed and evaluated the effectiveness of departmental

improvement program operations in meeting established goals and

objectives

Analyzed financial data concerning operations of facility,

monitor financial controls, and manage expense control

May 2008 to January 2009

HCR ManorCare DBA Heartland of Beckley

333 N Summit St., Toledo, OH 43604

Phone number: 419-***-****

Assistant Administrator #2

Nursing Home Administrator, licensed by the state of West

Virginia

Performed assigned duties to assist administrator in managing

business activities which the company vision

Completed analysis and evaluation concerning performance and

process improvement projects to assess the effectiveness of

systems and processes

Initiated, developed, and oversaw Quality Assurance (QA) programs

and initiatives

Monitored the status of various bills potentially affecting

long-term care in West Virginia

Supervised non-union and union employees

Arranged labor management meetings to investigate and resolve

grievances

Analyzed collective bargaining agreement AKA "contract" to

explain to management, supervisor, and workers

Monitored policy formulation and implementation concerning wages,

and hours to ensure contract compliance

Reported monthly the status / progress of any existing

grievances, arbitration and mediation cases

Analyzed and evaluated the effectiveness of departmental

improvement program operations in meeting established goals and

objectives

Developed new census program plans, goals, objectives,

strategies, measurements of success and timelines

Led the development, evaluation, and implementation of several

protocols, policies, and procedures

Assisted with developing and implementing business plan and

budget for fiscal year 2009

Engaged in community activities

Directed resources and personnel to ensure that services can be

maintained to meet the need of patients

Developed implementation plan for increased reimbursement rates

Developed implementation plan for education and increasing ADL

documentation

Analyzed pharmacy costs and consults with pharmacist to see where

possible changes could be utilized

Analyzed pharmacy costs for incomplete documentation, billing

errors, and other cost savings areas

Analyzed financial data concerning operations of facility,

monitor financial controls, and manage expense control

Oversaw weekend manager program

Served as liaison between referring hospitals and facility

administration

Coordinated joint efforts between referring hospitals and

facility administration

April 2007 to March 2008

Medical Facilities of America

P.O. Box 29600, Roanoke, VA 24018

Phone number: 540-***-****

Nursing Home Administrator, licensed by Commonwealth of Virginia

Developed and implemented business plan and budget for fiscal

year 2008

Served as Human Resources manager

Engaged in contract negotiations with local Assisted Living

facility

Completed analysis and evaluation concerning plan of

implementation for 12 clinical / corporate systems to assess the

effectiveness of new systems and system checks

Analyzed and evaluated the effectiveness of implementation plan

for 12 corporate systems

in meeting established goals, objectives, and time deadlines

Analyzed and evaluated the effectiveness of departmental

improvement program operations in meeting established goals and

objectives

Developed new census program plans, goals, objectives,

strategies, measurements of success and timelines

Analyzed financial data concerning operations of facility,

monitor financial controls, and manage expense control

Supervised the Quality Assurance (QA) processes

Monitored various projects, including construction demolition

Served as Interim Administrator when needed

Trained and served as Interim Administrator in 3 MFA facilities

January 2006 to April 2006

Senate Committee on Health and Human Resources, West Virginia

Legislature

West Virginia Senate, Room 439 Main, Building 1, Capitol Complex,

Charleston, WV 25305

Phone number: 304-***-****

Graduate Legislative Intern / Walter Rollins Scholar

Senate presented me with a Certificate of Appreciation in honor

of the work that I did with regard to West Virginia Leaders on

the Move

Researched thirteen topics pertaining to legislative session,

issues for speeches and presentations, and various issues for

interim studies

Prepared status of bills of particular interest to the Committee

staff

Researched and interpreted portions of the West Virginia Code

Authored letters to Constituents

Wrote various resolutions and bills

Presented proposed bills to Senate Committee

Served as Senate coordinator for West Virginia Leaders on the

Move program

Researched programs for the Secretary of the Department of Health

and Human Resources

Participated in Committee meetings, meetings with Constituent and

Lobbyists, and Conferees meetings

Attended various other committee meetings on behalf of my

supervisors

Assisted staff during Health and Human Resources Committee

meetings

Maintained "Floor Book" for Senator and compiled periodicals of

issues and editorials of interest for the Committee Chairman

May 2005 to August 2005

United States Veterans Medical Center

200 Veterans Avenue Beckley, WV 25801

Phone number: Beckley VA 304-***-****

Graduate / Administrative Intern - Primary Care Service Line

(PSCL)

Gathered, analyzed, and reported data concerning implementing

Advanced Clinic Access

Created hospital wide implementation plan for MyHealthe Vet

patient based webpage

Conducted MyHealthe Vet orientations for newly-hired employees

Assisted with community based outpatient clinic (CBOC)

recruitment campaign

Analyzed CBOC under-utilization, Women Veterans Clinic

utilization, and Center for Organ Recovery and Education (CORE)

data

Calculated nursing service hours and productivity for ER and

Primary Care clinics

Analyzed and wrote quarterly reports for hypertension follow-up

clinic and medical records committee

Conducted environmental rounds for an upcoming Joint Commission

on Accreditation of Healthcare Organizations (JCAHO)

accreditation

Created results presentation regarding the Patient Satisfaction

Survey Report

Assisted in coordinating recognition ceremony for returning

Operation Iraqi Freedom (OEF/OIF) employees

Worked on Medical Center Memorandums (MCMs)

Created brochure for Spinal Cord Injury patients

Created brochure for patient education classes on CPR: For

Friends and Families

Participated in Root Cause Analysis team training

Attended medical center committee meetings, conference calls, and

training sessions

Professional memberships

American Society of Public Administration (ASPA) - West Virginia

Chapter

Phi Alpha Delta - Law Fraternity

Pi Alpha Alpha - National honor society for field of public

affairs and administration

References available upon request

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