Customer Service Manager
Resume:
Patricia Lal
Hillsboro, Oregon 97123
*******@*******.***
OBJECTIVE
To obtain an entry level Bookkeeper/Office Assistant position
HIGHLIGHTS OF QUALIFICATIONS
Over ten years of experience providing outstanding customer service
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Familiar with Excel, PowerPoint, Internet and e mail
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Accurate cash handling skills; detail oriented in record keeping
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Successful experience working with the public
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Timely, neat and orderly; able to work with limited supervision
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Enthusiastic about learning new things; enjoy a fast pace environment
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Energetic and outgoing; work well in a group or independently
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RELATED SKILLS AND EXPERIENCE
General Office
• Demonstrated proficient written and verbal communication skills
• Operated fax machines, copiers, printers and office machines
• Input client information into the computer system
• Filed paper work alphabetically and numerically
• Efficiently met daily deadlines; effortlessly maintained an organized work flow
Customer Relations
Provided attentive and friendly professional service; always displayed a helpful attitude
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Addressed client concerns and complaints in a timely and skillful manner
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Made outbound calls to confirm appointments
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Resolved customers conflicts with positive results
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Identified problems, diagnosed causes and determined corrective actions
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Bookkeeping
• Completed extensive course work and training in bookkeeping practices:
• Accounts payables/receivables
• Computerized accounting
• Filing/record keeping
• General bookkeeping
EMPLOYMENT HISTORY
Volunteer Coordinator Meals on Wheels, Hillsboro, OR 10/12 current
Instructor Jo Ann Fabric and Craft Store, Tigard, OR 05/09 09/11
Photography/Sales Associate Picture People, Tigard, OR 10/07 12/07
Owner Nana’s Daycare, Tigard, OR 05/06 09/07
Pharmacy Technician Rite Aid, Tigard, OR 02/99 07/02
Manager Burgerville USA, Lake Oswego, OR 10/95 01/99
EDUCATION
Bookkeeping Diploma Western Business College, Portland, OR
High School Diploma Oxnard Adult School, Oxnard, CA
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