Manager Customer Service
Resume:
Nelson Ojeda
PO BOX ****
Gainesville GA *****
**.******@*******.***
Executive Profile
A dynamic, accomplished Regional Manager offering a unique combination of executive skills with practical
application and implementation of the following:
Statistical Programmer Analyst, Operations Manager. Sales management, Strategic planner, Senior
Estimator for large loss projects. Demonstrate d skills in strategic operations and marketing, budgeting and
forecasting, team management, project management and customer service. Proven ability to transform
vision into mission, mission into action, and action into profitable successes. Excellent int erpersonal
communication, written and oral skills. Thrive in fast paced, goal oriented, and high pressure
environments.
Professional Experience
Byte Incorporated
2011- Current
Programmer/Manager
Mauldin, SC
I managed most of the software & hardware solutions. Delivering tools & solutions for plant engineers,
vendors, contractors and project managers.
Maintained & developed new modules for their mod ular based system & developed new methods
using visual studio 2008
Created new Crystal Reports for Clients & their associates.
Created SQL tables using Stored procedures.
Created scanning tools & modified all software related to the each client.
Full Circle Restoration
1997- 2011
Southeast Operations Manager
Duluth, Georgia
Regional Operations Manager running new & old construction multi–family apartment projects for business owners,
property managers, insurance agents, homeowners. Schedule and coordinate construction assig nments, coordinated
all projects & cabinet orders, delivery, installation and payroll for an average of 14 projects in the southeast, ranging
in size from 250K to 2Million in multiple states. Led operations team of (2) Field service representatives, (1) office
manager, (8) groups of subcontract instal lers with approximately (48) Installation Technicians.
Developed initiatives to increase profitability by 40% on all projects.
Support and monitor all sales activity, assist in the bidding, bonds and contract process.
Developed a training program to strengthen the Field Service Reps. and the Salesman’s knowledge of
products and procedures.
Created Protocols for all Project Managers for all projects using MS Project software.
Created Crystal Reports - monitoring daily Material/Labor activity for all proj ects.
Created Crystal Reports - monitoring Marketing sources for insured & non insured clients.
Prepared a Detailed Weekly report for each Project Managers showing required strategic goals & profit
margins.
Created Modules for Inventory control of all assets.
Created Modules for all the project managers on client personal contents using Inventory software.
Created Documents for Standard operating procedures. (Service Department).
Conduct safety meetings Monthly to ensure company safety policies and OSHA standards.
Helped lead, guide and energize most profitable region within the organization.
Wrote estimates for fire, storm & water damage losses.
Interviewed new employees for the company.
WMA Inc. 1996-1997
Systems Programmer
Duluth, Georgia
Created software modules still used today to support calling log detail for their clients. Developed - Client Server
applications to support client personal debts.
Monitor and support the operations of national and local accounts to ensure that services meet or exceed
customer expectations.
Technical Skills
Proficient with the following software:
Crystal Reports (16 yrs)
SQL Server (16 yrs)
Visual Basic 6 (16 years), .NET 2 yrs, ASP/NET 2 yrs
Visual Web Developer 1 yr
MS Project
Microsoft Office Suite
Internet Browser Applications & Outlook
Xactimate, and numerous other software applications
Professional Certifications
Residential/General Contractor - Certification for State of Georgia Duluth, GA
ICRC – Certification for Fire & Smoke Damage Duluth, GA
ICRC – Certification for Water Damage Duluth, GA
Commercial Driver License Class B for the State of Georgia Duluth, GA
Education
Devry University [Bachelor’s Degree 1997 in Computer Science, Dean’s list – 1997] 1993-1997
Decatur, GA
Wilbur Wright College [Chemistry, Engineering & Applied Science studies] 1989-1991
Chicago, IL
Professional References
Dr. Armando Castillo [***************@*******.***, 404 -993-2636, 5 yrs.] Gainesville, GA
Anthony Pharr [678-***-****, 5 yrs.] Flowery Branch, GA
Christopher Fowler [*******@*******.***, 678 -622-3501, 17 yrs.] Buford, GA
David Pierce [********@*********.***, 770-***-****, 12 yrs.] Gainesville, GA
Ben Gause [*****.***@*****.***, 864-***-****, 9 yrs.] Mauldin, SC
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