customer service rep.

Location:

Salary:

10.00

Posted:

October 15, 2013

Shirley A. Nieves

Apt. # ***

San Juan, PR 00911

**********@*****.***

Language: B ilingual in English and Spanish (read, wri t ten and spoken)

Professional Experience:

M edenvios Healthcare, Doral F L- (December 2012- June 2013)

Performed Patient Services duties such as receive patients with a smile and in a friendly

manner. Received all incoming facsimile and made sure that doctor entered all information

for the prescription. Complete missing information with doctor’s nurse to expedite

p rescription for the patient’s diabetic supplies. Assisted with any questions such as use and

set up of their new glucometer including changed the chip of the meter. Verify that

patient’s diabetic supplies had not expired.

Corporate American Solutions, Doral F L- (November 2011- November 2012)

Performed representative duties such as answering a high volume of incoming daily phone

calls, set up appointments and send via facsimile documents to the post office to make

changes requested by the client (such as change cod packages to cc; or client’s name).

C reated new invoice numbers and verify with the client’s address, name and the amount of

medication were correct for mailing.

E ducation: Certified Professional Coder (CPC) - Course, completed on November 2011 at

E xcelsior Technical Institute for Billing and Coding.

Certification from American Academy of Professional Coders on December 2011 in M iami,

F lorida

References:

Medenvios healthcare, Supervisor Yves Salas: 305-***-****

Corporate American Solutions: 305-***-**** EXT: 2122

Gladys Fontanez :305-***-****

Melvin Albarran: 786-***-****

Br ian Cardenas : 347-***-****