High School Technician

Ernest Sarfo *** Casals Pl APT **J Bronx NY. *****

347-***-**** **********@*****.***

COMPUTER SPECIALIST (DESKTOP AND SERVER SUPPORT)

Results-driven and career focused computer specialist seeking a challenging

position that leverages my technical and operational skill sets. As a

proven professional with extensive experience in providing technical

support I can make significant contributions to the success and the

reputation of any organization.

PROFESSIONAL EXPERIENCE

AUTISMSPEAKS NEW YORK NY April 2011 -

Present

Systems Administrator

. Build and administer VMware ESXi Server and client with the Vsphere

client application.

. Virtual Administration, Automation through Scripts, Monitoring, Patch

Management and Reporting with Kaseya.

. Provide support to end users on a variety of issues including desktop,

email, blackberry sync, PDA's and I phones,

. Help in setting up advance network devices like riverbed sonic wall

routers and setting and installing VOIP phones.

. Identify, research and resolve technical problems at server and client

level

. Active directory administration and Exchange account setup and ensure

proper group membership, maintaining the WSUS server and deploying

updated and GPOs to the enterprise.

. Perform server hardware/software diagnostics, repairs and upgrades

coordinating with higher tiers

. Respond to telephone calls, remote support using different applications

and resolving requests documenting, monitoring to ensure a timely

resolution.

. In charge of the creation and deployment of Images for XP and Windows 7

using Microsoft/Symantec image tools

. Responsible for deployment, upgrade/replacement of laptops and desktop

across the several locations in the US using Symantec Ghost Casting.

. Advance expertise in diagnose/troubleshoot/repair ordering and replacing

of parts for a large variety of HP LaserJet network/local printers, Dell

desktop/laptop computers in a daily basis.

. Install, Moves, Adds and Changes (IMAC), install and configure Autism

Speaks images for Windows XP and Windows 7.

. Working knowledge of desktops, laptops and network printer's connectivity

and configuration using TCP/IP, WINS, DNS, and DHCP using LAN

connectivity tools.

. Setup and assist with Conferences using GotoMeeting and Webinar as well

as wireless connectivity assistance

. Install and support of PC Hardware and peripherals as well as Konica-

Minolta multi-function printers and scanners.

. Use of Engine ServiceDesk Helpdesk software for the managing of the daily

user's requests of service.

. Also support Apple/Mac remotely and in person.

. Responsible of monitoring servers in the New York office location as

needed from higher tier in LA and Princeton office

UNISYS CORPORATION

NEW YORK CITY TRANSIT PROJECT

July 2007 - April 2011

Server Operations & Backup Specialist

. Design, deploy and support desktop, server and backup systems in a mixed

mode production environment.

. Responsible for setup Configuration and administration of Windows 2003,

2000 and Novell Servers

. Troubleshoot, server related hardware issues and replace defective

components as required.

. Diagnose and repair remote and local tape libraries, autoloaders, and

single tape devices per manufacturer specifications.

. Deploy, configured and maintain Novell GroupWise Server.

. Provide support for NYCT bus depots and subway locations throughout the

five NYC boroughs

. Monitored backup job status; Cycled and catalogued backup tapes prior to

archiving them at off-site storage facility

. Provide systems status and backup reports to IT Managers

. Assisted in the administration of the Organization's Microsoft Active

Directory and Novell Tree in a multi-forest environment with over 70,000

objects. Provide primary support for 197 servers and 79 tape devices.

. Complete data restoration requests using CA Arc-Serve.

. Installed and configured ILO (Integrated Lights-Out) for HP Proliant,

Compaq and Dell servers.

ELITE TECHNICAL

NEW YORK CITY TRANSIT June

2006 - July 2007

Desktop Technician/Field Operations

. Provide desk side hardware and software technical support for issues not

addressed at Level 1 helpdesk

. Installed and configured peripherals such as network printers, scanners,

cameras, PDAs and provide user instruction

. Prepare technical and user friendly documentation to assist end users in

resolving common issues

. Provide 24/7 on call support for hardware requests for the organizations

servers

. Installed and configured Oracle, Hummingbird, UTS, Spears and other

internally developed applications

. One of the lead technicians responsible for decommissioning, relocating

and racking servers.

. Provide remote support for satellite locations using Novell Zenware,

Remote Desktop and DameWare

. Diagnose hardware and software issues and replace defective parts for

desktops, laptops and printers

QUALIFICATIONS

Operating Systems: Windows 3.1, 95, 98, CE, ME, NT 3.51, 4.0, 2000,

2003 XP and Vista. Novell Netware 3.1x, 4.1x, 5x, 6x, Linux

Redhat and Mac OS X

Software: CA-Arcserve, HP Insight Management, VMware Workstation, MS-

Office, PC Anywhere, Remote Desktop, MacAfee Antivirus,

DameWare, IIS-FTP-HTML-TCP/IP, LDAP, SQL,, Intellysync,

Virtual PC, Terminal Services Client, Microsoft Network

Monitor, Windows NT, Microsoft Exchange/Outlook, Visual

Basic, Microsoft FrontPage, Kronos, Symantec Antivirus,

Backup Exec, Compaq Insight Manager.

Desktop Hardware: Compaq, Dell, IBM & Macintosh(Mac/Apple), Laser

printers, laptops, scanning devices. PDAs (Palm OS,

Windows CE, Windows Mobile, Blackberry) Network adapters,

modems, video adapters & accelerators. Cisco Routers, Hubs

& Switches

Server Hardware: Compaq Proliant, Dell PowerEdge & IBM Netfinity.

Compaq Proliant Storage Subsystems HP

Proliant ML series Servers, HP MSL Tape Libraries 5000

series, 6000 series, HP Tape 1/8Autoloaders, HP Ultrium

Tape Drives. Compaq/HP Servers, Dell Power Edge Servers.

Network: TCP/IP, IPX/SPX 10/100 Base T, 1000 GB fiber backup

network, Switch 1000, Ethernet Hubs.

CERTIFICATIONS

HP Certified Professional (Desktops, Workstations & Notebooks)

Microsoft Certified Systems Administrator 2000 (MCSA)

Windows 2000 Server Certified (MCP)

Windows 2000 Professional Certified (MCP)

Comptia Network + Certified Network Technician

Comptia A+ Certified System Technician

Certificate in E-TECHNOLOGY Computing (SQL & Java Programming)

EDUCATION

WESTCHESTER COMMUNITY COLLEGE

COMPLETED 2009

? Linux Operating System Administration

MONROE COLLEGE

COMPLETED 2009

? Cisco Networking

? Programming with Microsoft Visual Basic

? Programming with C++

? Advance Microsoft Access 2007 Database

? Advance Microsoft Office 2007 including Excel

N.I.I.T. TECHNICAL INSTITUTE

COMPLETED 2003

? Designing and Implementing Relational Databases with Microsoft SQL

Server 2000 Enterprise

Edition

? Object Oriented web-programming using JAVA (jdk. version 1.4)

KUMASI HIGH SCHOOL (HIGH SCHOOL DIPLOMA)

COMPLETED 2000

REFERENCES WILL BE PROVIDED UPON REQUEST

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