Customer Service Management

Nazanin Fakhre Fatemi

*************@*****.**.**

Tel: 001 514-***-****

Address: **** ****-***-****** ****, Montreal, PQ, H3V 1G5

Objective

Management position in procurement/purchasing with 7 years experience in

operations and negotiations that will add value to a progressive

organization.

Qualification Summary

Well organized, responsible, flexible, work well under pressure, work

effectively with peers, management and vendors, and quickly facilitate

resolution of complex issues. Proven ability to lead cross functional

teams, negotiate contracts, develop long term procurement strategies,

manage working capital, cost analysis and sourcing from low cost countries.

Work Experience

June 11- June 13 Fann Azarakhsh Co., Tehran, Iran

Purchasing Manager

. Administer contracts for major purchases.

. Supervise and direct purchasing functions such as product/service

research, vendor selection, price and contract terms negotiation and

purchase order completion.

. Track shipments, receive shipping documents, and apply for import

approvals and custom clearance.

. Money transfer (TT/LC), request for bank guarantee.

. Prepare budget estimates and monitor departmental expenditures,

prepare market analysis and managerial reports.

. Organize international fairs and exhibitions.

Aug 06 - June 11 Shemal Cement Co., Tehran, Iran

Foreign Business Manager

. Procured all materials necessary to support the manufacturing schedule

on a timely basis, negotiating favorable contracts with key suppliers.

. Maintained operating files of departmental information and prepared

related reports.

. Participated in the development and implementation of departmental

policies and procedures.

. Exported the company's main product (cement), provided superior

customer service and after sales service.

Apr 06 - Aug 06 Behsoo Management Consulting, Tehran, Iran

Strategic Planning Expert

. Designed a Strategic Plan for one of the most successful cement

factories in Iran.

. Analyzed the issues pertaining strategic planning in a cement

manufacturing company

Nov 03 - Oct 05 National Center of Medical Research of Iran,

Tehran, Iran

Researcher

. Researched on different topics including national innovation systems,

commercialization of university's research.

Education

2005 - 2009 Master of Business Administration (Marketing)

Az-zahra University (Tehran, Iran)

1997 - 2002 Bachelor of Science in Electrical Engineering (Electronics)

Azad University (Garmsar, Iran)

Professional training and conferences

2006- 2009 MBA

Industrial Management Institute (250H)

International Correspondence, Negotiation & Contracts

Business Training Center (40H,Tehran, Iran)

Incoterms 2000 and Documentary Credits

Business Training Center (32H,Tehran, Iran)

International Purchasing & Procurement Management Conference &

Workshop

Tehran University/Taali Sazan Group/Center of Industrial

Research and Training of Iran

International Management Conference

Industrial Management Institute at Sharif University (Tehran, Iran)

Improving Capacity of Marketing and Sale

Fara Management Co. (40H, Tehran, Iran)

International Marketing Management Conference

Ariana group at Alame Tabatabaee University (Tehran, Iran)

Bank Guarantees and Rules

Center of Industrial Research (16H, Tehran, Iran) Second

International e-Commerce and World Trade Conference

Ministry of Commerce (Tehran, Iran)

Contact this candidate