Customer Service Representative

Dwain Atherley *** Locust Hill Ave. Apt #*F Yonkers, New York 10701

Telephone: 914-***-**** Email: *.********@*****.***

Objective:

To secure a challenging position with focused on customer service and

technology.

Skills:

Proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook &

Access /Adobe Acrobat

Experience with Imaging (Canon, Xerox,HP & IPRO), Binding Equipment &

Binding types (Wire binding, GBC, Acco, Fastback, Velo & 3-Hole punch).

Work History:

09/2010 - 5/2012 Global Employment

Solutions

File Clerk

. [pic]Provide clerical support for all payroll representatives

(copying, filing, shredding etc). Process incoming mail and express

packages & distribute them accordingly. File and maintain data

integrity of garnishments, Direct Deposit Applications & Withholding

Certificates (W4) . Reconcile and prepare garnishments & deductions

for mailing. Shredding of sensitive Payroll documents. Helping Payroll

Reps with anything possible.

10/2009 - 05/2010 D.T.I Skyline

Document

Scanner

. Prepping & scanning various types of files (legal, medical etc) via

IPRO or MFD programs

03/08-03/09, 11/1998-03/2005 Soho Reprographics, Inc., New York,

NY

Document Imager/Xerox Operator

. Manage customer service station. Provide individuals and business

owners with a full range of copy and print services including account

coding, binding, and courier transport. Perform standard equipment

maintenance. Able to trouble shoot minor issues. Skilled in providing

expedited service, handling large volume orders, as well as processing

payments. Trained new department hires on procedures and policies.

04/2006-10/2007 AppleOne Employment Services

Xerox Operator

. Managed Xerox Customer Service Print Station at a Xerox worksite.

Printed various client materials via the Internet in accordance with

service line agreement by using Xerox Docu-tech.. Logged & collated

printed materials daily. Provided onsite printing/copying for client

as per job order. Assisted supervisors in completing special order

print jobs. Trained new department hires on procedures and policies.

2/2000-5/2004 Chubb Group of Insurance Companies, New York, NY

Customer Service Representative

. Assist underwriters by researching general liability and property

policy guidelines. Make recommendations based on findings and perform

follow-up functions including booking endorsements, resolving issues

and checking compliance with regulations. Trained in mail room and

acquired an extensive knowledge of business functions and flow.

Education:

June 1996 Lafayette High School Diploma: Healthcare Studies

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