customer service rep
Resume:
LaClesha Haggins
Charlotte, NC
********@*****.***
Career Objective:
I have four years’ experience working in retail and customer service. I work well in extremely productive high volume,
high stress environments. I am self-starter with a can do attitude, I’m willing to lead, work collaboratively with
colleagues, individually to achieve goals and expectations. I answered inbound calls in support of customer needs,
while acting as an advocate to suit the needs of the company.
Education:
West Mecklenburg High School, Charlotte NC (2004-2008)
• High School Diploma
ECPI College of Technology, Charlotte NC (2009-Current)
• Associates Degree in Criminal Justice
Work Experience:
TJ Maxx (Aug. 2006-Aug.2010)
• Confer with customers by telephone or in person to provide information about products or services, take or
enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned
adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices
for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible
causes, such as extreme weather conditions that could increase utility bills.
Cafeteria, Charlotte NC (Aug.2010-Dec.2010)
• Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or
lunchrooms, business or industrial establishments, hotel rooms, and cars.
• Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make
change.
• Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas
or following directions.
• Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities
sanitary.
• Balance receipts and payments in cash registers.
• Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
• Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain
equipment.
• Replenish foods at serving stations.
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• Brew coffee and tea, and fill containers with requested beverages.
• Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to
identify filled orders.
Verizon Wireless (Dec.2010-Feb.2011)
• Confer with customers by telephone or in person to provide information about products or services, take or
enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned
adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices
for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible
causes, such as extreme weather conditions that could increase utility bills.
Mecklenburg County Jail (Feb.2011-Mar.2011)
• 5 week internship at the Mecklenburg County Jail System.
• Learned the booking process of criminals by doing hands on processing with the computer and answering
dispatch calls.
McDonalds (June 2011-Current)
• Maintain sanitation, health, and safety standards in work areas.
• Clean food preparation areas, cooking surfaces, and utensils.
• Verify that prepared food meets requirements for quality and quantity.
• Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept
warm until sold.
• Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that
usually require short preparation time.
• Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
• Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food
according to instructions.
• Measure ingredients required for specific food items being prepared.
• Take food and drink orders and receive payment from customers.
• Clean, stock, and restock workstations and display cases.
Primerica (Oct 2012-Current)
• Sell various types of insurance policies to businesses and individuals on behalf of insurance companies,
including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine,
farm/crop, and medical malpractice.
• Interview prospective clients to obtain data about their financial resources and needs, the physical condition
of the person or property to be insured, and to discuss any existing coverage.
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• Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or
changes, or to change beneficiaries.
• Seek out new clients and develop clientele by networking to find new customers and generate lists of
prospective clients.
• Ensure that policy requirements are fulfilled, including any necessary medical examinations and the
completion of appropriate forms.
• Customize insurance programs to suit individual customers, often covering a variety of risks.
• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Calculate premiums and establish payment method.
• Inspect property, examining its general condition, type of construction, age, and other characteristics, to
decide if it is a good insurance risk.
• Perform administrative tasks, such as maintaining records and handling policy renewals.
Volunteer Work:
• Discovery Place
• Church Nursery
• FCR Recycling Center
*References will be available upon request
Contact this candidate