Eleanor Zertuche

Chula Vista, Ca *****

619-***-****

ab95oc@r.postjobfree.com

Summary: A professional with extensive experience in accounts receivable, debt collection, and accounting

with relevant and pragmatic customer service experience. Able to take on multiple projects and execute all

projects and meet deadlines.

Skills

•

•

• •

Bilingual English-Spanish Excellent communication

skills

• Team player

• Excellent customer service skills

• Work without supervision

• Self starter

• Conflict resolution

• Typing speed 55 wpm

• Word, excel, PowerPoint,

• Detailed oriented

•

Outlook, QuickBooks, Oracle 11i. MAS Call center, call

• Excellent organization 90, Siebel escalation

Professional Accomplishments:

•

• Awards of recognition • increased productivity

Implemented

by 50%.

for most credit card improvements to

•

fraud and non-compliant streamline processes and Managed the

transactions caught. increased efficiency and effective processing of

• productivity. 10,000 invoices and paid

Saved company

• an average of $500k per

an estimated amount of Recommendation

month.

$300,000.00 in a year. s for work process

improvement and

Customer Service Rep 2/2013 to 6/2013

Labor Ready – San Diego, Ca

• •

Answer phones. Data entry.

• •

Translate/interpret English/Spanish. Enter applications into the company system.

• •

Scheduling service calls. Organize Files.

Instructional Assistant Volunteer 7/2012 to 01/2013

Harborside Elementary School – Chula Vista, Ca

• •

Grade homework and in class assignments. Cutting papers for school assignments.

• •

Supervise students. Help limited English students learn to read.

• •

Filing papers. Read with students.

• Test students on their English language.

Risk Management Investigator

Intuit Payment Solutions - Woodland Hills, CA 05/07 to 11/09

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• Investigated credit card fraud.

•

• Collected and analyzed data to detect deficient

Audited daily transaction activity.

controls, duplicated effort, extravagance, fraud, or

• Received incoming calls in a call center.

non-compliance with laws, regulations, and

• Verified suspicious transaction activity.

management policies.

• Inspected accounting systems for efficiency,

• Monitored compliance with standard operating

effectiveness, and use of accepted accounting

procedures for loss prevention or risk management.

procedures.

• Conducted in-depth investigations of

• Implemented or monitored processes to reduce

suspicious financial activity, such as suspected money-

financial losses.

laundering efforts.

• Investigated known or suspected internal theft,

• Created and maintained logs, records, or

external theft, or merchant fraud. Used FDR, MS

databases of information about fraudulent activity.

Word, Excel, and in house system.

•

Credit and Collections Specialist

Intuit, Inc. - San Diego, Ca 03/2002 to 05/2007

• Received calls from customers to provide • Checked to ensure that appropriate changes

information about products or services, were made to resolve customers' problems.

• Resolved and responded credit card disputed

billing, collection letters, and to obtain status

of disputed charges and refunds, etc. claims from American Express and

• Collected on debts from customer accounts paymentech.

• Worked on aging report.

on returned electronic payments, disputed

credit card charges for products sold, and • Oracle 11i, Siebel, MS Word, Excel.

bills due, made payment arrangements. • Referred unresolved customer, grievances to

designated departments for further

• Contacted customers to respond to inquiries investigation.

or to notify them of claim investigation • Mail account statements/invoices

results or any planned adjustments. • Faxed credit application forms for new

customers, checked prospective customer’s

credit application status.

Bookkeeper

Garden Communities - San Diego, Ca 1/2000 to 3/2002

• Reviewed move-in/out packages,, lease renewals.

• Processed security deposit refunds, monthly rents..

• Daily deposits, bank & month-end reconciliations..

• Collected and applied monthly rents.

Accounts Payable Coordinator

Pacific Gas Turbines - San Diego, Ca

• Balanced and reconciled petty cash.

• Full cycle accounts payables, 3-way matching

• System, month-end reconciliations.

• Entered invoices into in-house system.

• Took care of multiple Apartments properties in

San Diego and Arizona.

• Collected and applied monthly rents, security deposit and application fees

1/1997 to 12/1999

• Daily check runs, printed and mailed checks out.

• Answered phones.

• Open incoming mail, sorted mail.

Education:

Associates Degree - General Studies - Southwestern College- Chula Vista, Ca

5/12

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