Customer Service Engineer
Resume:
Corre Brown
Austin, TX *****
********@*****.***
OBJECTIVE: An ideal job for me would be to contribute to the success of an
organization by:
. Using my technical understanding of the computer networking
. Applying my knowledge of computer operating systems
. Utilizing my ability to work as a team player in an I/T culture
EDUCATION/TRAINING
Associates of Science, Pharmacist Technician, Lakewood College
2013
Associates of Science, Electrical Technician, 3.6GPA, Everest Institute,
2011
CompTia A+ Certification
2004
CompTia Network+ Certification
2004
Pharmacy Technician Skills:
Pharmacy Practice Ethics, Prescription Filling, Medication Compounding,
Basic Anatomy, Patient Care & Interaction, Medication Inventory Management,
Medical & Pharmaceutical Terminology, Pharmacology of Medications, Retail
Pharmacy Procedures, Medicare & Medicaid Reimbursements, Pharmaceutical
Calculations, FDA Drug Safety Guidelines
Electrical Skills:
Pulling wire, bending conduit, able to read wire diagrams and construction
blueprints, NEC - PPE/Safety awareness, residential-Commercial and NEC
requirements, residential-commercial, rough-in, trim-out of branch
circuits, transformer and test equipment, wiring basic control circuits,
Jobsite Management - Lighting - NEC and low voltage systems, electric
motors, troubleshooting and repairing circuits, Grounding - Protection -
and Power distribution, Data Wiring, OHMS Law- Basic electrical theory,
Hilti Certified, soldering
WORK HISTORY
3M 2013-
. Reading schematic and wiring diagrams
. Troubleshooting all electrical and/or programming issues with the
product
. Handling CPU Boards and programming chips
. Soldering and tinting wire
. Responsible for wiring and assembly of the different products from the
ground up
. Design assembly and test fixtures
. Analyze and improve assembly-line method
. Worked in close proximity to developers and quality assurance team to
ensure efficiency on product releases
. Selected to initiate Value Improvement
. Implemented corrective actions for discrepant parts
Brown Daycare 2012-2013
. Negotiated and wrote contractors for clients
. Managed and lead play activities, distributed toys and play materials
. Implemented lesson plans for the education activities and arranged
play material
. Interacted with children so as to improve their growth and development
. Conducted every day health checks on children
. Laid children to bed for rest periods
. Prepared and Served meals and snacks and helped children with meal
service
. Maintained a secure and healthy environment
. Performed basic housekeeping tasks
ACS
2007 to 2009
. Cross connect cabling with Cat5 cables
. Create tickets and close tickets
. Effective problem diagnosis and resolution
. PC Tech II for the HHSC(state employees)
. Hardware and software maintenance on Dell 95, 98, 2000, XP and Compaqs
. Software support for Novell and Outlook and setting up duel profiles
on Outlook
. Switch panels and network connections
. Wiping server hard drives and creating ghost images
. Maintenance on Laptops hardware and software
. Inventory for surplus
. Test the ports in the IDF rooms
. Re-imaging and upgrades and registry repairs on machines
. TMHP, Voltage, Peoplesoft and Peplite and a number of other
applications
Unisys
2006 to 2007
. End user telephone support TSA airports and Headquarters.
. Electronic support
. Effective problem diagnosis and resolution
. Escalated software support to ensure that your problem is fixed
. Troubleshooting for the air carriers different applications
. Inbound help desk support
Apple Computers Inc 2005 to
2006
. Email technical support
. Assist in training other staff.
. Provide assistance to team members as needed
. Provide prompt, friendly customer service.
. Entered the customers' data on a ticket.
. Tracked the information through fed-ex or ups.
. Worked on Mac OSX
Harte-Hanks
2002 to 2004
. Email technical support
. Assist in training other staff.
. Provide assistance to team members as needed
. Provide prompt, friendly customer service.
. Entered the customers' data on a ticket.
. Level II Tech and escalation calls
. Supported Dell 98 and 2000
REFERENCES
Chinda Franklin
Airplane mechanic
******.********@*****.***
Mark Tindell
3M Engineer
******@******.***
Fred McKinney
3M Engineer
********@*****.***
[pic][pic][pic]
Contact this candidate