Customer Service High School

Ferial Marilyn Fawaz

**** *** ** ** *** ***, washington DC 20017

202-***-****

*.*******@****.***

________________________________________ Experienced CSR ________________________________________

I am a sincere, loyal and dedicated individual who has a great deal of ambition. Although I have extensive experience in the health care and customer service industry, I love to learn, and am always up for a challenge. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

________________________________________ Work History ________________________________________

• Experienced CSR

May 2008 – July 2012

Medstar Health

Washington, DC

I work as a staffing coordinator and customer service rep for Medstar. I do staffing for the nursing float pool.

• Experienced CSR

Jun 2005 - Aug 2010

Senior Helpers

Wheaton, MD

I use to be an on call staffing CSR/coordinator for senior helpers. I use to staff the nurses, make client appointments and help the nurses and clients with any questions or concerns that they have.

• Experienced on call CSR supervisor

Mar 2000 - May 2005

Care Plus

Wheaton, MD

I staffed the Nurses and i took after hours calls from both clients and nurses.

I helped both the clients and nurses with any questions and concerns that they had.

________________________________________ Education ________________________________________

• High School Diploma

Sep 1990 - Jun 1997

American Community school

New york, NY

GPA:3.0

High school diploma

Graduated with honors.

________________________________________ SKILLS ________________________________________

customer service in person and by phone

40 wpm typing

Microsoft office and excel certified.

________________________________________ ACHIEVEMENT ________________________________________

I have been promoted to team leader at 2 of my previous jobs.

________________________________________ REFERENCES ________________________________________

Available on request.

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