Customer Service Project Manager

Emanuel Garcia

TRADING ASSISTANT - TopStepTrader L.L.C

Jersey City, NJ

**************@*******.*** - 201-***-****

WORK EXPERIENCE

TRADING ASSISTANT

TopStepTrader L.L.C - Jersey City, NJ - May 2010 to Present

Assisting Traders at a proprietary trading firm that trades Crude Oil Futures on an intraday basis for profit.

• Ability to execute own independent and qualitative research as well as fundamental and inter-market technical

analysis, in order to identify profitable trading opportunities.

• Responsible for allocations, reconciliations, trade breaks, P&L processing, and ad-hoc projects on a daily

basis.

• Acted as an execution trader in the outright CL, QM, and NG markets.

• Policed novice traders and assisted them in the development of their trading plans, mental skills, and all

onboarding procedures.

MIDDLE OFFICE MANAGER

LCM Commodities L.L.C - New York, NY - August 2008 to February 2010

Was responsible for the daily execution and post execution processing of all Over-The-Counter Energy

Commodity trades (Commodity Futures, Swaps, and Options) and Direct Transfer Checks, while ensuring

the transactional integrity across all trade management applications. Post execution processing included

confirmations, allocations, and settlements.

• Reconciled trades and accounts by working closely with other departments, clearing houses, and clientele

• Performed daily P&L processing and reports, ensured the end-of-day stock record, and assisted clientele

with the onboarding process.

• Managed a staff of six commodity brokers who specialized in Over-The-Counter Crude Oil, RBOB and Heating

Oil, Henry Hub and Liquid Natural Gas swaps and options.

• Acted as a project manager for the development and national deployment of a trading application intended

for exchange cleared trades

SENIOR CUSTOMER SERVICE ANALYST

New York Mercantile Exchange Inc - New York, NY - August 2005 to August 2008

Operated as an OTC Broker for NYMEX market participants, who traded bilaterally over ClearPort Clearing,

by executing trades after confirming trade details with both parties.

• Approved and performed trade corrections and reallocations/trade transfers.

• Managed trade rejections with the appropriate Clearing house.

• Acted as a point of contact for all OTC Brokers and Clearing houses.

• Monitored all futures and options markets for errant trades on NYMEX Access and CME Globex platforms.

• Assisted new Exchange members and non-members with the registration process and educated them about

futures trading in either a face to face setting, on the trading floor, over the phone, or via email.

• On the trading floor, worked as a Level I IT help desk analyst by troubleshooting various hardware and

software issues on Windows Tablet PCs.

• Was hired as a temporary employee and promoted to Customer Service Analyst. After a year, was promoted

to Senior Customer Service Analyst and managed a team of four other analysts.

MOTOR TRANSPORT OPERATOR/SPC

U.S. Army Reserve - Fort Totten, ND - April 1999 to April 2007

E-4)

• Trained to drive any ground based vehicle in combat and non-combat situations in varied terrain while

managing load, unload, and safety of personnel being transported.

• Regularly performed Preventative Maintenance Checks.

• Oversaw and checked proper loading and unloading of cargo on vehicles and trailers.

EDUCATION

B.A. in ECONOMICS

New Jersey City University - Jersey City, NJ

August 2003 to May 2007

A.A. in BUSINESS

Hudson County Community College - Jersey City, NJ

August 1999 to August 2002

ADDITIONAL INFORMATION

SKILLS

• Bilingual in English and Spanish

• A+ and Network+ Certified 2011, proficient in Microsoft Office applications, working knowledge of Bloomberg

and various charting software

• Former Series 7 and 63 licensed. Can re-obtain as necessary.

Contact this candidate