Customer Service Administrative Assistant

OLIVIA KIM

***** **** ******, ********, ** ***** ( 917-***-**** (

******.****@*****.***

EXPERIENCE

ROTHSCHILD GROUP, New York, NY Feb 2013 - Present

Administrative Assistant through RJL Resources Inc.

. Screen incoming calls and took messages.

. Assistant to 8 bankers, including a managing director and two vice

presidents, and act as the coverage group for executive administrative

assistants.

. Create monthly expense reports using the program Concur.

. Manage calendars and appointments using Microsoft Outlook.

. Organize travel arrangements, including booking flights, making hotel

reservations, and booking car services.

. Organize conference calls, and prepare conference rooms for business

meetings.

JONES DAY, New York, NY Sep 2009 -

Jul 2011

Intellectual Property Imaging Assistant

. Maintained a large legal database of case files using data compilation

software called Documatrix.

. Organized folders of legal documents by arranging them by type and

chronological order for scanning.

. Processed, scanned, and coded up to ninety foreign and domestic legal

documents daily to make sure that the database system was up to date.

. Sorted legal documents by docket number for transfer to the Records

Department.

. Worked accurately and quickly under hour-long time constraints for

processing files immediately necessary to attorneys.

. Acquired knowledge of legal processes involved in both domestic and

foreign patent and trademark law.

THE LAW OFFICES OF MA AND PARK, New York, NY Jul 2008 -

Aug 2008

Summer Intern

. Proofread legal documents for typographical and grammatical errors.

. Responsible for clerical duties, such as answering phones, sorting mail,

and delivering documents to court houses.

. Acted as a receptionist by greeting clients and accepting mail.

. Compiled a spreadsheet for marketing purposes containing information of

attorneys practicing in New York City.

ILS, INC., Jamaica, NY Jun 2007 -

Aug 2007

Exports Coordinator Jun 2006 -

Aug 2006

. Trained as an entry-level employee in logistics and freight-forwarding.

. Responsible for customer service, and addressing customers' questions or

complaints

. Handled up to sixty domestic and international shipment requests.

. Assisted in training a new employee by teaching employee a new database

system, and how to handle shipment requests.

. Corresponded with trucking companies and airlines to procure cargo

shipping rates, and schedule freight pick-up and delivery.

LANGUAGE, SKILLS, & INTERESTS

Conversant in Korean and Japanese.

Adept Typist averaging 96 WPM.

Proficient in Microsoft Excel, Microsoft Word, Microsoft Outlook, and

Microsoft PowerPoint.

EDUCATION

UNIVERSITY OF CONNECTICUT SCHOOL OF LAW, Hartford, CT Sep 2011 - Jan

2012

Attended one semester towards a JD, before deciding not to pursue a career

in law.

TUFTS UNIVERSITY, Medford, MA Sep 2005 - May

2009

Bachelor of Arts in International Relations and Japanese

. GPA: 3.24.

. Activities: Varsity Fencing Team, Member.

Contact this candidate