Customer Service Manager

S

TEPHANIE

H

ARDIN

** ****** **** ****, ****** Bluff, Mo 63901 H: 573-***-**** C: 573-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Administrative Support... who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Office Management highly skilled at managing complex schedules. Office Assistant with 5 years of customer service, Payment collections and appointment scheduling in a busy Rental business setting. Assistant who continually maintains a positive attitude while interacting with customers. Serves as the primary point of contact for both in-house and external phone.

SKILLS

Professional phone etiquette

Inventory Control Excellent communication skills

Order Office Supplies Articulate and well-spoken

Payment Processing Customer service-oriented

Accounts Payable Flexible

Accounts Receivable Accurate and detailed Works well under pressure Pleasant demeanor Appointment setting Accounting familiarity Payroll Invoice processing Multi-line phone proficiency Filing and data archiving

WORK HISTORY

Factory, 06/2007 to Current Briggs & Stratton – Poplar Bluff Missouri Assembly line worker. I do different jobs on the assembly line in the production of small engines used in lawn care equipment.

MRO Warehouse, 05/2003 to 06/2007 Technical Plastic – Poplar Bluff, MO I worked in the warehouse for this company which made plastic parts for a variety of different products for a multiple of different companies. My job required me to drive a forklift unload trailers with our plastic material. I had to keep accurate inventory of the supplies and turn in order sheets of the count and the reorder amount needed. I

had to make sure all material and components were sent out the right machines for the production of the item being produced at that time. I used our company computer for the inventory and the control of all material in and out of my warehouse.

Assistant Manager, 04/1998 to 04/2003 Show Me Rent To Own – Poplar Bluff Missouri

I was the Assistant Manager of a local Rent To Own business. My duties were to open the store make sure the register was counted and logged into the computer for the start of business. I took customer payments and prepared their rental contracts. I coordinated the display floor of all new merchandise. Ordered all office supplies.

Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Weekly time sheets for 7 managers and employees. Organized all new hire, security and temporary paperwork. Obtained signatures for financial documents and internal and external invoices. Ordered new merchandise Prepared nightly, weekly and end of month financial reports prepared payroll time sheets Scheduled pick-up and deliviers Discussed payment arrangements with customers Called customers to collect past due payments

EDUCATION

High School Diploma: All Required Subjects, 1986 Poplar Bluff Senior High School - Poplar Bluff, MO

Contact this candidate