Quality Assurance Manager

Eric L. Cox

**** ******** ***

Memphis, TN *****

901-***-**** HM

901-***-**** CELL

Statement of Interests

To work for a well established company; where I can contribute my hard

working ability and positive attitude.

Highlights of Qualifications

. Leading and managing people, and prioritizing

. Analyzing and solving operational issues

. Initiating and implementing new and improved procedures

. Motivating others to their full potential

. Team Player

Experience

Abra Auto Body and Glass, Memphis, TN. Parts Manager

2008-Present

. Distribute parts to car technicians.

. Order parts from several dealerships nationwide.

. Provide several other services as needed such as detailing, prepping,

and edge in cars.

I CON Body Collision Center, Memphis, TN. Detail Manager

2007-2008

. Provided quality assurance using a detailed checklist of tasks to be

carried out for each car.

. Provided a complete exterior and interior car detail on various cars

and trucks.

. Addressing customer complaints and resolving the problem.

. Making sure all employees are properly trained on tasks and all

safety equipment.

Acura of Memphis, Memphis, TN. Detail

Specialist

2006-2007

. Provided quality assurance using a detailed checklist of tasks to

be carried out for each car.

. Provided a complete exterior and interior car detail on various cars

and trucks.

. Addressing customer complaints and resolving the problem.

. Making sure all employees are properly trained on tasks and all

safety equipment.

. Responsibilities include assigning and directing daily tasks,

insuring upper management, that the tasks are completed.

Lexus of Memphis, Memphis, TN. Detail

Specialist

1995-2006

. Provided quality assurance using a detailed checklist of tasks to be

carried out for each car.

. Provided a complete exterior and interior car detail on various cars

and trucks.

. Addressing customer complaints and resolving the problem.

. Making sure all employees are properly trained on tasks and all

safety equipment.

. Responsibilities include assigning and directing daily tasks,

insuring upper management, that the tasks are completed.

. Diagnosed and repaired Lexus cars and trucks.

. Interacted with customers (promoting sales), resource parts from the

manufacturer, and provided repair estimates.

. Assist mechanics with various tasks on Lexus cars and trucks.

Education

Whitehaven High School, Memphis, TN 1987-1992

References

Upon Request

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