Customer Service Representative
Resume:
Pamela Parker
Westminster, CO *****
Qualifications Summary
. Advanced experience in both administrative support and customer
service
. Excellent interpersonal skills, ability to work well with others in
both supervisory or support staff roles.
. Proficient with completing projects and assigned tasks
. Exceptional recordkeeping and organizational abilities
. Very detail oriented
. Proficient in Microsoft Word, Excel, and Outlook
Longmont United Hospital-Kelly Services 9/9/13 - Present
. Data Entry, Chart prepping, indexing
. Work with EHR/PM system on a daily basis
. Input data and download/upload documents per standard protocol
. Understand and identify data required for input
. Sort and extract documents as appropriate
Professional Experience
Anthem Blue Cross/Blue Shield Denver, Co. 07/13/2009 - 7/13/2013
Customer Service Representative II
. Responsible for answering an ACD telephone in a fast paced call
center. Averaging [41] calls per day, within [45] seconds.
. Maintained computer call logs, averaging [97] % of closure
within seven (7) days
. Maintain excellent adherence to policies and call standards
within the department.
. Upheld a high quality of customer service and accurately
documented calls
. Utilized effective communication to respond to customer
questions within designated department guidelines and
timeframes.
. Verifying eligibility and membership
. Responsible for ensuring timely follow up on claims and
resolution
Ryland Homes, Greenwood Village, CO 04/1992 - 05/2008
Administrative Assistance - Customer Service
. Received all in-coming calls from homeowners and subcontractors
concerning warranty related matters; provided information,
direction and resolution
. Maintained recordkeeping data base of all homeowner files to
include highly detailed information ranging from warranty issues
and communications to brand names of products used in the
construction of their home
. Accurately prepared weekly and monthly status reports to
management
. Utilized effective communication tools for delivery of
instructions to warranty field personnel
Drs. Beshore, Davis and Jenkins, Westminster, CO 05/1978 - 11/1991
Health Care Administrator
References are available upon request
. Professionally handled a multi-line phone system prioritizing
patient confidentiality
. Scheduled patient appointments with staff members as well as
hospitals
. Filed insurance claims while adhering to strict guidelines
resulting in reduced payment time frames for both the office and
the patients.
. Performed patient account and billing functions
References are available upon request
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