Project Manager Technician

Felix L. Rodriguez

Mobile 352-***-****

**********@*****.***

*****************@*****.***

SUMMARY:

• The work and educational opportunities that I have endeavored over the years has allowed me to become a dedicated, skilled, certified, technical support professional possessing extensive experience in providing advanced technical (hardware and software) and customer support solutions. The interactions, both with customers and internal senior have allowed me to become an excellent communicator and team player, able to effectively train and interface with personnel (both technical and non-technical). I have experience and have managed and motivated individuals and teams. In my effort to continue to augment my skills I have become knowledgeable in project management methodologies, and utilized those new skill sets in implementing state of the art technology for Quest Diagnostics. I have working knowledge of various commercial off the shelf and proprietary software and can perform the installation and configuration of numerous connectivity solutions. I have a proven track record in the area of installation, support and user training. These traits along with my prior experience as an instructor with a post-secondary institution make me an ideal candidate for the position I am applying for. I am fluent in two languages (English, Spanish), Dependable, Self-Starter, Assertive, Enthusiastic, Energetic, and a fast learner.

EDUCATION:

• University of Phoenix

BS Business / Information Technology 2010

• George Washington University, School Of Business

Managing IT Projects 2007

Project Leadership, Management and Communications 2008

• Computer Learning Center

Computer Electronics Technology (CET) Diploma, 1995

CERTIFICATIONS:

• Microsoft Certified Professional, A+

EXPERIENCE:

Robert Half International Mar 2013 - Current

Windows 7 Technician/ Trainer

• Performed pre-migration interviews with clients across the United States prior to upgrading users PC’s. Performed data gathering requirements as needed.

• Installed and configured applications and programs. Facilitated installation via phone with users. Trained users on the new features of Windows 7.

QUEST DIAGNOSTICS Inc., Deerfield Beach, FL April 2003 to Feb 2013

Sr. Connectivity Technician

• Started as Field installer, advanced to Sr. Connectivity Technician.

• Project Manager for the Firefly project gaining approximately $1.2 Mil of potential lost revenue. Participated in the Lab System upgrade in Puerto Rico.

• Provided technical support for other installers and clients via Webex. Installation and support of a variety of Quest Diagnostic connectivity solutions.

• Installation and service of data connectivity (bridge) software.

• Proficient in training clients, both technical and non-technical staff on applications.

• Performed as a liaison between clients and application support on software issues.

THE ANSWER GROUP, Margate, FL Feb 2003 to April 2003

Support Analyst

• Provided technical support to Gateway Customers.

• Handled problem recognition, research, isolation and follow-up for routine user problems via phone on computers running Win 98, Win XP Home and Professional and Win ME.

• Assisting users add components and or reconfigure components. Creating service request and or activities in Gateway’s database (Seibel) following Gateway’s guidelines.

SIEMENS, Los Angeles, CA Aug 2001 to Jan 2002

Windows Technician / Support Analyst

• Provided Windows NT 4.0 and Win 98 support during an implementation of a mission critical application (MediTech) at different sites and Hospitals for the Van-Guard Health Systems organization. Setup and installed PC’s using Ghost software and static IP addressing.

• Maintained database of static IP addresses. Provided support for users running VT-100 terminals

• and a variety of specialized software applications.

WASHINGTON MUTUAL, Irvine, CA. Jan 2001 to April 2001

Support Analyst

• Setup and teardown of training centers in Florida and Northern California. Provided Windows NT 4.0 support during training sessions of GHR (Optis) mortgaging software on Dell Laptops.

• Documented and reported errors to development team. Worked with development team to define

• cause of errors. Inspected and verified hardware failures and arranged for component replacements

• Diagnosed and resolved communications issues as necessary.

IMPATH Inc., Marina Del Rey, CA. Sept 2000 to Jan 2001

NOC Support Analyst

• Assembled and configured network components and associated services and/or devices.

• Set up new users and relocated existing users with telephone extensions, calling features, voice mail and access codes.

• Installed and configured SYMPOSIUM, Nortel phone monitoring software. Handled Problem recognition, researched, and isolated for follow-up, for routine user problems, referring more complex problems to my supervisor. Created NT 4.0 user accounts, and print queues. Provided support for 265 plus users in a medical research environment using Windows NT4.0 workstations and Outlook 98 with Exchange 5.5.

• Provided support during facility move. Deployed desktops using Ghost imaging software.

• Provided support for COULTER diagnoses and imaging equipment and associated software.

• Provided consultive services to regional facility.

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