Human Resources Manager

SHERRY MORGAN MANDRELL

**** *** ***

******.********@*****.***

Judsonia, AR 72081 Cell: (501) 279-

8047

HUMAN RESOURCES DIRECTOR * EMPLOYEE TRAINER/COACH * WORKFORCE OPTIMIZER

Experienced Human Resources Director with over ten years of experience, who

is admired, respected and well known as an expert problem solver; possesses

the knowledge, ability, and drive to lead the HR effort as an innovative

catalyst for small, medium and large organizations. My passion for

excellence, big picture view and expert strategic planning allow me to

anticipate problems, navigate choppy waters and manage change with

efficiency and finesse.

AREAS OF EXPERTISE:

* HR Management * Recruiting and Hiring * Training,

Coaching, E-Learning

* MS Office Suite * PeopleSoft * Innovative

Problem Solving

* Executive coaching * Conflict Resolution *

Relationship Building

* Interpersonal skills * Labor Forecasting/Budgeting * Employee

Relations

* Change Management * Teambuilding/Leadership * Benefits

Administration

* Compensation * Federal and State Labor Laws * Job Fairs, Mass

Hiring

* Negotiations * Multi-Tasking * Employee

Retention

PROFESSIONAL EXPERIENCE

Human Resource Manager

H&R Block 2010-Present

. Primary job functions: Manage seasonal swings and cycles in staffing,

managing associate relations, overseeing training and development,

talent management and driving H&R Block visions and values.

. Perform all human resources functions for sixteen offices in the H&R

Block franchise district.

. Maintain constant vigilance against company liability in areas of

discrimination, EEOC and harassment.

. Conduct training for salaried manager and hourly associates including

those eligible for advancement.

. Participate in H&R Block HRM forums to exchange ideas, strategies and

solutions that work.

. Coordinated eight job fairs per year and interviewed at mass hiring

events, campus recruiting and scouting. Adept in HR information

systems and applicant tracking systems.

. Developed and oversaw new employee orientation, training, and employee

development.

. Planned and participated in employee orientations and town hall

meetings.

. Interfaced with Corporate and Regional HR on all matters and gave

support for their objectives and initiatives.

. Investigated employee relation cases, making sure all cases were

managed and solved in a timely manner.

Human Resource Generalist

JBL LLC, North Little Rock, Arkansas 1998-2010

. Primary job functions: All aspects of Human Resources from

recruiting, hiring and training.

. Directed benefits administration, compensation and performance

management.

. 401K plan Administrator.

. Authored, updated and later revised the New Employee Manual.

. Maintained compliance with federal and state laws.

. Promoted three times in five years. Originally hired as Tax Preparer,

promoted to Tax Office Manager, and then promoted to Human Resources

Generalist in 1998.

. Spearheaded the effort to obtain reasonably priced health care

coverage for a small business that offered no benefits.

. Developed, recommended, and enforced company policies.

. Ensured all employee files were kept in accordance with federal,

state, and company policies.

Tax Preparer/Tax Office Manager

JBL LLC, North Little Rock, Arkansas 1993-

1998

. Responsible for the overall management of the tax office.

. Ensured growth and profitability by marketing and customer service

relationships.

. Monitored employee productivity and performance.

. Improved client relations and retention.

. Supervised an office staff of tax preparers and clerical support.

. Prepared individual tax returns to ensure the best possible tax

outcome as prescribed by law.

EDUCATION

Masters of Business Administration

May 1993

Emphasis is Management

University of Central Arkansas

Conway, Arkansas

Bachelors of Business Administration

May 1991

Emphasis in Marketing

University of Central Arkansas

Conway, Arkansas

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