Project Management

Alecia D. Peabody, MBA

*********@****.*** 303-***-****

Job Title: Business Reporting Analyst

PROFESSIONAL SUMMARY

Over 10+ years of experience gathering data and reports on the current processes and procedures being followed in

different departments of the organization

Keen problem solving skills allowing rapid assimilation and resolution of complex problems

Strong leadership, with full project lifecycle and ample organizational experience

Proven ability to perform in high-pressure environments

Technical Skills: Microsoft Suite, Crystal, Microsoft Access, MS Project

SKILLS

Research and Organizational Skills Decision Making Skills Quality Development

Project Management Problem Resolution Training/Coaching

Analytical Skills Effective Communication Skills Collaborative Teamwork

Process Improvement Attention to Detail Document Control

EXPERIENCE

Executive Consultant Volunteer/Board Member, Urban League Young Professionals/Slippers-n-Sliders 2011-Current

Establish strategic partnerships with various national organizations dealing with leadership development, education

development, economic development, and community support programs and services.

Create 25-30 annual operating programs for membership recruitment, conferences, and other association activities.

Formulate and present marketing strategies and business development recommendations.

Coordinate planning for publicity, marketing and promotion, and communications campaigns.

Manage the organization’s core functions in Finance, Administration, Communication, and Development.

Expertly create social events for organization that successfully develops a professional image within Denver Metro

Community

Dex One Inc Lone Tree, CO

Quality Analyst 1/2008-8/2012

Increased the department’s productivity by 15% over a 12 month by successfully training over 30 national order analysts on

processes, procedures and departmental expectations and guidelines.

Reduced customer claims by 64% because of identifying root cause of customer claims and facilitating team meetings to

increase customer satisfaction.

Active leadership in monitoring key processes and best solutions for employees and corporation.

Interdepartmental project management integration to streamline processes and increase efficiency.

Monitored and audited the department’s quality and qua ntity results of work performed. Compared performance standards

analyzed data against performance objectives to validate alignment with department’s goals.

National Order Analyst 4/2006-1/2008

Analyzed and researched 250+ daily customer advertising orders and assigned accounts to the appropriate local or

national sales channel for contact.

Collaborated with 10-15 departments to assure customer satisfaction and determine ways to eliminate potential errors by

reviewing process issues and improve cycle time to meet production deadlines.

Developed process improvement guidelines for employee performance expectations.

Publishing Specialist 8/1998-4/2006

Participated on Content Operations team and prepared 75+ weekly projects for the print and electronic products

communication forum to identify and resolve problems and suggest process improvements.

Analyzed orders and performed data entry activities to convert code, edit, merge, validate, and load data.

Identified data problems by troubleshooting system issues.

Assumed role as the “go to” person for IT, client escalation issues, and process and procedure questions.

EDUCATION

Project Management Certificate (PMP), University of Colorado at Denver, registered to obtain November 2013

Masters of Business Administration, University of Phoenix, Lone Tree CO

Bachelor of Science Degree, Business Administration, Tuskegee University, Tuskegee, AL

COMMUNITY ENGAGEMENT

City of Aurora Building Codes - Contractor Appeals and Standards Citizen Board Member

Urban League Young Professional of Metro Denver-Social Chair Board Member

Slippers-n-Sliders Ski Club-Vice President/Board Member

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