Management Manager
Resume:
Roger Wilson
*** *** ****** ** ******* Calgary Alberta T2P 5C5
(Office) 403-***-**** (Cell) 403-***-****
***********@******.***
SUMMARY
A dynamic results-oriented professional. Professional background grounded in 15+ years of
progressive experience in the business and information technology industry.
A cordial, tenacious, and knowledgeable individual with proven analytical, design, resource, and
technical management skills.
Known for providing innovative solutions for complex technical service delivery including a
breadth of major expertise and experience:
Asset Monitoring Controls and Server Management
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Compliance Service Delivery Best Practices
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Fiduciary Responsibilities Software as a Service
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Infrastructure as a Service Delivery Team Management
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ITIL Framework, Incident, Problem, Virtualization OS and Data
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Change Management Management
Monitoring Key Production Systems
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Project Management
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PROFESSIO NAL EXPERIENCE
TELUS Communication 2001 – 2013
Managed IT Division
Manager, Information Technology
Reporting to the Director Technology, manage all IT requirements service delivery for 10,000+
IP end points, with best practice processes, operational support and vendor management.
Collaborated with cross-functional company wide server and network teams focusing
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business initiatives, process improvements, customer disputes and vendor activities.
Significantly improved retention, morale, and focus on accomplishment of key business
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performance indicators. Increased employee satisfaction and loyalty by 20%.
Leadership of a high performance IT team, recruiting internal and external resources.
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Ensured Customer and business services for IT external and internal complex systems.
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Ensured monitoring practices focused on proactivity measurement (vs. reactive).
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Controls and automation significantly increasing stability of SLA service delivery.
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Identified and improved value with vendor management including saving $2M per year
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Strong business focus of enterprise reporting and data warehousing
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Led the team that designed, architected and implemented monitoring KPI’s and reporting.
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IntelliServ 1992 – 2001
Private IT Integrator
President and Technical Lead
Created and led a 15-person company leading operations, application development, application
support, quality assurance and enterprise data management.
Integrated UNIX based billing archival storage system with SAP eliminating the need to ‘fork
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lift’ functional system. Cost avoidance of $1.75MM.
Gathered user requirements, architected, designed and built with the team five-call centers
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for Pacific Gas & Electric, this included the appropriate end-to-end monitoring. These
consolidated centers saved the company $2.5MM in operating costs.
Husky Oil 1987 – 1992
Calgary based IT Division
Manager Computer Systems
Provide leading edge expert advice to clients, technical leadership, direction and guidance to
management in conjunction with business and customer requirements.
Acted as Lead for implementing UNIX, Windows, LAN applications and services for both
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local and remote distributed environments
Provided international consulting services for reservoir simulation to clients in support of
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production and service deliver for petroleum systems.
Spearheaded the creation of a computer center of excellence for all engineers and business
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analysts.
EDUCATION/PROFESSIONAL DEVELOPMENT
ITIL Framework
Enterprise and Monitoring Architecture
Application Development (SDLC) and Design
Consulting Skills for System Professionals
Project Management for System Professionals
Systems Architecture and Management
Mathematics/Premed from San Diego State University and Ventura College Degree
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