Customer Service Technician

Rupal KADAKIA Home: 972-***-****

**** ******** ***** . *****, ***** . 75024 Email:

*************@*****.***

Objective: Seeking a challenging and stable position where organization

skills will be advanced.

Experience:

. Excel in health care audit and medical claims skills

. Exceptional ability to perform simple accounting procedures.

. Office supervision, prioritizing and coordination office work flow.

. Expertise in data entry and word processing skills.

Work History

Connolly LLC,

April 2012 - May 2013

Audit Support Clerk

. Proficient in insurance claims administration on both written and bulk

claims

. Successfully processed high quality medical and employer calls for a

large insurance firm

. Assisted auditors with calculations for intended overpaid claims and

reviewed contracts and appendices on special pay transfer claims

. Provided quality check for member information, calculation and/or

notes

. Prepared invoices factoring all the receivables and payables

. Preparing conclusive commission report for collection

Canadian Agri Products Sep 2010 - May 2011

Logistics and Customer Relationship Assistant

. Logistics Management including Customs Clearing DEA/ISF forms and

follow up

. Inventory Management including order delivery/dispatch

CVS Pharmacy Jun 2008 - May 2010

Pharmacy Technician

. Prepare prescribed medication, counting/labeling, stocking shelves

. Handling cash register and drive-through window

. Verifying prescriptions and providing refills and assisting patients

with their insurance procedures

. Maintaining patient records, patient care initiatives (PCIs)

. Answering phones and providing customer service

Kumon Reading, Math and Success, Plano, TX Sep - 2006 - Feb -

2008

Planning Clerk

. Prepare data and batches for processing which involve sorting, and

alphabetizing students personal progress reports and post student

transactions

. Answer telephones, open and log mail, meet and greet visitors, and

assist in other clerical functions.

Training:

Basic and Advanced Pharmacy Technician CVS training

Education:

Certified Pharmacy Technician (PTCB) - June 2008 Grade - 775

Masters in Commerce (Majors in Accounting) - 1994 University of

Bombay, India[pic]

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