Project Manager Management

Robert J. Schaffer

************@*****.***

631-***-****(H)

631-***-****(C)

SUMMARY

I am a proactive, performance driven professional with 25+ years’ progressive expertise in leadership and problem

solving in the Retail and Financial Information Systems arena. Keen understanding of business priorities, genuine team

player committed to managing operations and projects flawlessly while contributing to revenue producing activities.

Cross functional communicator easily interfaces with high profile staff, vendors, and customers. Versatile, innovative,

and loyal management professional able to see the “big picture” while staying on top of all the details. Recognized for

consistent success in developing the processes and procedures to streamline operations and enhance revenue

performance.

Areas of Expertise

Client Relations Quality Control Negotiation

Client/Staff Training Risk Management Strategic Planning

Project Management Quality Assurance Systems Development

Change Management Resource Management Workflow Process Analysis

WORK EXPERIENCE AND SELECTED ACCOMPLISHMENTS

Louis Vuitton Present

New York, N.Y.

Contract Project Manager

Plan, execute, and finalize projects within triple constraints of delivering on time, within budget and scope objectives,

including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan.

Identify, effectively communicate, and resolve project issues and risks. Develop risk mitigation plans. Effectively

communicate project status to project stakeholders. Coach, mentor, and motivate team members, influencing them to

take positive action and accountability for assigned work.

• Demonstrated outstanding leadership and superb project management skills, consistently scoring 90% or greater on

Customer Satisfaction surveys distributed to study delivery managers during project initiation, monitoring, and closeout

phases.

• Delivering the project on time and as scheduled.

Kliger Weiss Information Systems 6/10 – 6/13

Greenvale, N.Y.

Client Services

Responsible for Customer Care, Support and Implementation new accounts using KWI Merchandising, CRM and Point

of Sales (Epicor) systems for 1400+ stores.

1 Manage staff of 35 talented individuals who support all Retail Help Desk Activities including Software,

Hardware, Training, and New Installations 24x7x365

2 In conjunction with development, designed and implemented a new mobile point of sales system

3 Manage staff of 8 experienced individuals who support and implement KWI Merchandising system.

Activities include support, training and new client implementations.

4 Partner with the development staff to establish system development direction, department goals and

setting priorities to achieve the customer, store and corporate user’s experiences.

Robert J. Schaffer

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5 Meet regularly with clients including C level individuals to ensure their goals and needs are met using the

KWI systems.

6 Created KPI’s to ensure KWI Sla’s are being met.

7 Ensure on time and budget delivery of implementations and projects.

8 Maintain knowledge and remain current on PCI compliance requirements for retail stores and

Merchandising system.

9 Creation of standard test plans based on client requirements and performs validations, facilitation of user

acceptance testing.

10 Facilitation of requirement gathering from clients, specifically those of a buyer, planner, allocator, DMM,

GMM or store operations professionals.

Estee Lauder Companies 6/86 – 6/10

New York, N.Y.

Vice President –Financial Systems/HRMS and Retail Technology 5/00 6/10

Responsible for the design, development and maintenance of systems supporting the Estee Lauder Companies 1000+

multi brand retail stores in the US, Canada and Europe. In addition, support and maintain Global Oracle Financial and

HRMS Systems. Other major systems responsibilities include, maintaining and provide support for the Reverse Logistics

System and the Sarbanes Oxley reporting system

1 Working with Senior IS and Brand Management groups to establish system development direction,

department goals and setting priorities to achieve those goals.

1 Directing the design, development, and rollout of the installation of JDA POS software modules including

WINDSS, ODBMS, CRM, Affinity, Retail Ideas, and Loss Prevention.

1 Directing the design, development and implementation of corporate required interfaces of Estee Lauder

Companies, including Sales, Finance, EDI, Distribution and Data Warehouse.

11 Directing the design and implementation of a Help Desk Support System.

12 Support all Retail Help Desk Activities including Software, Hardware, Training, and New Installations 24x7.

1 Provide consulting to Europe and Far East for retail support.

1 Managing a staff of 60 people and responsibility of an annual expense of $14M+ budget and required

capital budgets.

2 Maintain and support Oracle Financial and HRMS Systems.

3 Maintain and support the development of a Global Sarbanes Oxley reporting system.

Vice President –Information Technology – Clinique Division 2/97 4/00

Responsible for the design, development and maintenance of systems supporting the Clinique Division including Field

Support:

1 Working with Senior Management to establish system development direction, department goals and

setting priorities to achieve those goals.

2 Liaison between the Clinique Brand and Corporate IS Departments.

1 Vendor selection, implementation and conversion of Clinique Field offices from Dial up to Network

based connectivity for field based applications.

1 Implemented a multitude of Field Support programs to improve efficiencies resulting in reduction of

headcount and workloads in the Clinique Field offices.

1 Directed and designed an internal Clinique Intranet site.

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1 Vendor selected and implemented a Hardware depot system for field support.

2 Chaired and participated on multi committees representing the Clinique Brand on Corporate initiatives.

1 Managed a staff of 6 people, with responsibility for an annual expense budget of $3M and plus various

capital budgets.

2

Executive Director of System Development – Financial Applications 6/86 1/97

Responsible for the design, development, installation and maintenance of systems supporting corporate financial

applications, reverse logistics and retail stores. Managed a staff of 15 people, with responsibility for a budget of $4M:

Worked with Senior Management to establish system development direction, department goals and setting

priorities to achieve those goals.

1 Directed the implementation of the STR POS and Richter merchandising system.

2 Supported all Financial Applications including G/L, A/P A/R, and Fixed Assets.

3 Developed and implemented a Door P&L system.

EDUCATION

St. John’s University, BS Accounting and Finance

Jamaica, New York, 1978

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