Manager Customer Service
Resume:
Dear Hiring Manager(s):
Please accept this letter in application for the security position.
A position at your company excites me: I have the security service skills you need, and I’m
ready to be challenged by exceeding your expectations on every level. My substantial
p roblem solving skills and ability to accurately react instantaneously when situations arise
w ill surely benefit you and the company immediately. I have more than ten years of
experience in the area of security service and administrative support. I have over 15 years
of experience in professionally driving specifically. I am very dependable; self-motivated,
p unctual, and well organized. In addition, I have several qualifications, certifications, along
w ith an educational background, as well as, in the field t raining.
My resume is attached. I’d welcome the opportunity to meet with you and hear more details
about the position. At your convenience, I would like to arrange an interview to discuss my
qualifications in regard to this position. I can be reached any t ime at 765-***-****. I look
forward to hearing from you and would like to thank you for your t ime and consideration.
Sincerely,
Joyce Herschell
429 West Charles Street Apartment 2
Muncie, I N 47303
************@*****.***
Education
Ashford University
www.ashford.edu
Associate Degree in Business
Graduation Date 09/01/2014
Fur ther Education-Bachelor in Criminal Justice
Certifications
OSHA 30 Hour
First Aid/CPR Certified Instructor
MICCS
Wicklander Certified 2009
Qualifications
01/07/2013-Present Culy Construction (ph. 765-***-****) Don Skaggs
Assistant Safety Director
Dutys: OSHA regulation standards 1926, Safety orientation, enrolling employees for First
A id/CPR, Updating employee files Microsoft Excel, Microsoft Word, Power Point,
Conducting Safety Audits on various work sites locations (Michigan, Indiana, Ohio, West
Virginia, Pennsylvania). Assisting Director on all aspects of position. Sets-up and manages
Central File System including Compliance Reports, Monitor Reports, Analytical Reports
and Employee Training Files. Ensures file completeness and performs document control for
safety certification. Creates forms and spreadsheets for t racking and maintains files.
P rovides administrative support for division personnel. Maintains material safety data
sheets (MSDS) database and updates MSDS books at all Divisions as necessary.
01/01/2011-08/24/2011 Sears, Muncie,IN (ph.765-***-****) Jackie Newman
Jewelry/CAC Manager
Duty’s: Customer Service, Sales of merchandise, scheduling of employees, monthly reviews,
monthly observations of employees, hi ring and terminations, t raining cashiers,
i mplementing PCN’s of Jewelry, signage of merchandise. Reporting to Store Manager as
well as District Store Manager on metrics. Customer orders,repairs,
06/15/2008 -4801 Clara Sears Muncie, I N (ph.765-***-****) M ichael Mclemore
Loss Prevention Manager
Duty’s: Apprehensions of shoplifters, observation of possible dishonest associates, meeting
standards/numbers to maintain Metrics of the Department. Conference calls within the
district, Orientation tours of the facility, t raining of all safety standards, as well as
Merchandise Protection Standards, current Metrics (79%), Assistance with Human
Resources. Maintains, updates and distr ibutes environmental/safety policies and
procedures. Testing alarm systems, monitoring video surveillance and responding to any
burglary incidents. Played a significant role in long-term planning, including an initiative
geared toward operational excellence
05/15/2007- 06/15/2008 Wal-Mar t #1665 Clara Ln Muncie, I N 765-***-**** Tim Kendriks
Asset Protection Associate
Duty’s: Apprehensions, reports, filing, communication with local law enforcement,
enforcement of standard safety procedures, dealing with uncooperative subjects.
08/19/2006 - 05/15/2007 Sears Muncie, I N (ph.765-***-****) Richard Middleton
Loss Prevention Officer with Sears
Duty’s: Apprehensions, reports, filing, safety procedures, perimeter checkups, investigative
procedures (IFind) (PC). Keeping t rack of Over/Shortages in NAI System (Workman’s
Comp,) Sales, Cash Drops, Running register journals for Investigative procedures. All
aspects of Loss Prevention Manager Position.
01/21/2006 - 08/17/2006 Simon Muncie Mall Muncie, Indiana 765-***-****) Stacy Nance
Muncie Mall PSO (Public Safety Officer),
Duty’s: Safety and Security of Mall, reports, filing, Stats, Palm Pilot,
Schedules, Payroll, Leads, Hi r ing; Orientation, All aspects of the Director's
Position.
06/5/2005 - 04/2006 Delaware County Jail Muncie,Indiana 765-***-****) Sgt.Maj. Pullium
Delaware County Correction Officer,
Duty’s: monitoring inmate movement, recreation, meal t rays, escorting to and
from court, Intake, Release, All Blocks within the Jail.
01/10/2001-04/12/2003 TB &P Express Daleville,Indiana 765-***-****) Jim Orr Safety
Director
Safety Auditor
Duty’s: Log auditing, Assisting Safety Director, filing, DOT updates, Workman’s
Comp, personnel files, pc, Qual Com, Hazmat pre-testing, Orientation Class Inst ructor.
Ensures file completeness and performs document control for safety certification. Creates
forms and spreadsheets for t racking and maintains files. Maintains confidentiality related
to environmental and safety and security issues.
04/01/1996 to 04/01/2001 then 05/01/2003 to 05/01/2006 M & M Bus Company 765-***-****)
Muncie,Indiana David Willard CEO
Bus Driver
Duty’s: Transporting students to and from school, updating routes, maintaining
bus in all aspects.
References:
Barney Willard Ph#765-***-**** Bus Driver (Muncie Community Schools)
Stacy Nance Ph.# 765-***-**** Mall Manager
Michael Mclemore Ph. # 765-***-**** Store Manager
Jackie Newman Ph#765-***-**** CPA
Contact this candidate