Customer Service Manager
Resume:
JEAN DAWSON
Colonial Heights, VA 23834
804-***-**** CELL
ab954m@r.postjobfree.com
Dear Employer,
Like most successful managers, as yourself, you are never satisfied with
your company's quality service. An extra push here, an additional call
there, and your team could generate an additional percent.
Well, I am the person who can supply that extra ten or fifteen, or even
twenty percent. I continuously reached goals set at my previous company...
and I would like to do the same for you.
I do not have any specific salary requirements; this subject is open to
negotiations.
Should you be interested in meeting with me after reviewing my attached
resume, please contact me at the number above. Thank you in advance for
your consideration.
Sincerely,
Jean Dawson
19516 Julep Circle
Colonial Heights, VA 23834
804-***-**** CELL
JEAN DAWSON
OBJECTIVES
My objective is to show you how my
experience will provide
successful future growth that will benefit your company.
EMPLOYMENT
2012-2013 Ward Trucking
(CSR, Dispatcher/Document Control, OS&D and Office personnel)
. Manifest and dispatching local drivers on daily
and multi routes.
. All admin duties for Service Center Manager
. Handling OS&D issues and resolutions for RMD
and RDU terminal daily.
. Handling all office duties including data
entry, faxing, copying, inventory and ordering
supplies
. Assisting Claims prevention with documents and
photos for claim requirements
. Scanning hardcopies files and word document on
disk, created document binders or procedure
binders
. Ordering parts of office, dock and trailers
. Daily problem solving with customers, sales and
Head quarters
. Scheduling delivery and pick up appts
. Providing Government and Naval facility
paperwork for drivers.
. Setting up new driver and agent accounts
. Assisting dock supervisors with missing
paperwork
. Aiding Service Center Manager with paperwork
. Part time Pre-Clerk, scanning paperwork
. Faxing, Scanning, emailing etc
. Re consignment, re-deliveries and re-routes
2009-2012 R&L Carriers
(CSR & Inventory Specialist)
. Maintaining & updating files for inventory
for customers that house in our warehouse.
. Working closely with International department
for Ordering parts / Supplies / and
merchandise for customers to and from over
-seas if inventory goes low.
. Daily problem solving for customer service
related complaints
. OS&D resolving and clearance
. All admin duties
. Hazmat and spill reporting and disposition
. Assisting drivers with local dispatching
. Handling Inventory of customer orders, fuel,
detention, hazmat, maintenance and office
supplies
. Notifying naval and marine bases with
government info for dedicated drivers in
deliveries/pick ups
. Retrieving customs and border paperwork for
line haul deliveries
2008-2009 GPM Investments (Fasmart)
(Central and Northeastern Dispatcher)
. Daily data entry of live customer service complaints
. Dispatching to local and long distance vendors
for maintenance repairs, inventory of
maintenance supplies for repairs or outages.
o Normal meetings and conference calls with
vendors on weekly updates and completed calls
. Contacting and set up new vendors for
maintenance work for over 250 stores
. Contacting managers of over 200+ stores to
confirm if equipment information is accurate,
installed correctly and schedule projects for
future set up
. Dispatching daily work to over 50 vendors and
supervising 5 company maintenance workers.
2007-2008 Legacy Express Inc
(Head Dispatcher)
. Arranging p/up and dropping off containers
for local and over the road drivers
. Providing instructions and directions for
customers and truckers
. Checking websites for arrival and available
containers
. Daily dispatch for 25 drivers
. Contacting customers for delivery appt
. Contacting ship line and ports for releases and
steady import and export from Virginia ports
. Daily office work and all Admin duties
2007-2007 Richmond Electric Supply
(Data Entry)
. Data Entry for receivable
. Creating document binders or procedure binders
. Maintaining & Updating file for inventory
. Ordering parts from over seas if inventory
needs to be re-filled.
. Creating spreadsheet for purchasing dept
. Assisting purchasing manager in updating in
house programs.
. Tracking and tracking equipment for POD
deliveries
2007-2007 Jungheinrich Lift Truck (Richmond)
(Import Specialist)
. Data Entry including collecting information
from overseas database to update and provide to
customer, broker and supervisors.
. Customer service to Broker and Overseas
regarding arriving parts.
. Providing Broker with daily HTS Codes,
commercial invoices, and bearing letters for
clearance.
. Completing spreadsheet and preparing inventory
spreadsheet for arriving parts for whse and
receiving delivery notes daily to confirm to
overseas.
. Tracking and shipping Fedex daily to local
dealer for distribution.
2005-2006 Schenker Inc.
(Freight Coordinator for Key Account HP)
. Data entries for all import an export
shipment for customer Hewlett
Packard.(FCL/LCL)
. Preparing straight bills of lading,
Master bills of lading and commercial invoices
to broker for clearance.
. Preparing loading and deliveries to
the customer and final destination
. Import and export customer service.
. Invoicing for import and export
FCL/LCL shipment.
. Preparing claims, Completing and closing
files from beginning to end.
. Completing paperwork for shipping and
receiving of all shipments.
. Dispatching Truck for deliveries and pick-up
. Routing and rerouting deliveries
. Daily inventory
. Scheduling appointment for deliveries and
pick ups
EDUCATION
. GED - Completed 1997
Summary of Qualifications
My experience enables me to work efficiently in a fast
paced environment. My dedication is to provide quality
service for all customers and Fellow employees. Along
with being a good problem solver, I am very proficient in
the following programs:
. Microsoft Office 2002 and 2003
. Microsoft Word
. Microsoft Outlook/Outlook Express
. Microsoft Excel
. AS/400
Contact this candidate