Customer Service Manager

JEAN DAWSON

***** ***** ******

Colonial Heights, VA 23834

804-***-**** CELL

***********@*****.***

Dear Employer,

Like most successful managers, as yourself, you are never satisfied with

your company's quality service. An extra push here, an additional call

there, and your team could generate an additional percent.

Well, I am the person who can supply that extra ten or fifteen, or even

twenty percent. I continuously reached goals set at my previous company...

and I would like to do the same for you.

I do not have any specific salary requirements; this subject is open to

negotiations.

Should you be interested in meeting with me after reviewing my attached

resume, please contact me at the number above. Thank you in advance for

your consideration.

Sincerely,

Jean Dawson

19516 Julep Circle

Colonial Heights, VA 23834

804-***-**** CELL

JEAN DAWSON

OBJECTIVES

My objective is to show you how my

experience will provide

successful future growth that will benefit your company.

EMPLOYMENT

2012-2013 Ward Trucking

(CSR, Dispatcher/Document Control, OS&D and Office personnel)

. Manifest and dispatching local drivers on daily

and multi routes.

. All admin duties for Service Center Manager

. Handling OS&D issues and resolutions for RMD

and RDU terminal daily.

. Handling all office duties including data

entry, faxing, copying, inventory and ordering

supplies

. Assisting Claims prevention with documents and

photos for claim requirements

. Scanning hardcopies files and word document on

disk, created document binders or procedure

binders

. Ordering parts of office, dock and trailers

. Daily problem solving with customers, sales and

Head quarters

. Scheduling delivery and pick up appts

. Providing Government and Naval facility

paperwork for drivers.

. Setting up new driver and agent accounts

. Assisting dock supervisors with missing

paperwork

. Aiding Service Center Manager with paperwork

. Part time Pre-Clerk, scanning paperwork

. Faxing, Scanning, emailing etc

. Re consignment, re-deliveries and re-routes

2009-2012 R&L Carriers

(CSR & Inventory Specialist)

. Maintaining & updating files for inventory

for customers that house in our warehouse.

. Working closely with International department

for Ordering parts / Supplies / and

merchandise for customers to and from over

-seas if inventory goes low.

. Daily problem solving for customer service

related complaints

. OS&D resolving and clearance

. All admin duties

. Hazmat and spill reporting and disposition

. Assisting drivers with local dispatching

. Handling Inventory of customer orders, fuel,

detention, hazmat, maintenance and office

supplies

. Notifying naval and marine bases with

government info for dedicated drivers in

deliveries/pick ups

. Retrieving customs and border paperwork for

line haul deliveries

2008-2009 GPM Investments (Fasmart)

(Central and Northeastern Dispatcher)

. Daily data entry of live customer service complaints

. Dispatching to local and long distance vendors

for maintenance repairs, inventory of

maintenance supplies for repairs or outages.

o Normal meetings and conference calls with

vendors on weekly updates and completed calls

. Contacting and set up new vendors for

maintenance work for over 250 stores

. Contacting managers of over 200+ stores to

confirm if equipment information is accurate,

installed correctly and schedule projects for

future set up

. Dispatching daily work to over 50 vendors and

supervising 5 company maintenance workers.

2007-2008 Legacy Express Inc

(Head Dispatcher)

. Arranging p/up and dropping off containers

for local and over the road drivers

. Providing instructions and directions for

customers and truckers

. Checking websites for arrival and available

containers

. Daily dispatch for 25 drivers

. Contacting customers for delivery appt

. Contacting ship line and ports for releases and

steady import and export from Virginia ports

. Daily office work and all Admin duties

2007-2007 Richmond Electric Supply

(Data Entry)

. Data Entry for receivable

. Creating document binders or procedure binders

. Maintaining & Updating file for inventory

. Ordering parts from over seas if inventory

needs to be re-filled.

. Creating spreadsheet for purchasing dept

. Assisting purchasing manager in updating in

house programs.

. Tracking and tracking equipment for POD

deliveries

2007-2007 Jungheinrich Lift Truck (Richmond)

(Import Specialist)

. Data Entry including collecting information

from overseas database to update and provide to

customer, broker and supervisors.

. Customer service to Broker and Overseas

regarding arriving parts.

. Providing Broker with daily HTS Codes,

commercial invoices, and bearing letters for

clearance.

. Completing spreadsheet and preparing inventory

spreadsheet for arriving parts for whse and

receiving delivery notes daily to confirm to

overseas.

. Tracking and shipping Fedex daily to local

dealer for distribution.

2005-2006 Schenker Inc.

(Freight Coordinator for Key Account HP)

. Data entries for all import an export

shipment for customer Hewlett

Packard.(FCL/LCL)

. Preparing straight bills of lading,

Master bills of lading and commercial invoices

to broker for clearance.

. Preparing loading and deliveries to

the customer and final destination

. Import and export customer service.

. Invoicing for import and export

FCL/LCL shipment.

. Preparing claims, Completing and closing

files from beginning to end.

. Completing paperwork for shipping and

receiving of all shipments.

. Dispatching Truck for deliveries and pick-up

. Routing and rerouting deliveries

. Daily inventory

. Scheduling appointment for deliveries and

pick ups

EDUCATION

. GED - Completed 1997

Summary of Qualifications

My experience enables me to work efficiently in a fast

paced environment. My dedication is to provide quality

service for all customers and Fellow employees. Along

with being a good problem solver, I am very proficient in

the following programs:

. Microsoft Office 2002 and 2003

. Microsoft Word

. Microsoft Outlook/Outlook Express

. Microsoft Excel

. AS/400

Contact this candidate