Customer Service Sales

Rodney L. Barrett

**** ********** *****

Lawrenceville, Ga 30043

770-***-**** (Res) 770-***-**** (Cell)

PROFILE

Extensive background in exceptional customer service, inventory control and

parts sales.

Ability to remain highly focused and manage productivity in a fast-paced

setting, while

applying quick problem solving solutions.

Demonstrates the ability to communicate well with business associates,

clients and customers, excellent interpersonal skills.

PROFESSIONAL EXPERIENCE

TOMBOW AMERICA, Suwanee Georgia (February 2011 through October 2013)

Inventory Control Specialist, Production Supervisor - responsible for all

aspects of inventory management for American division, performed cycle

counts. Receive stock inventory cross referencing with PO's. Work with

buyer to ensure correct inventory, research returns and issue. Pulled and

palletized orders. Lead production team, supply stock counts and parts for

product production.

BILLY HOWELL FORD, Cumming Georgia (September 1999-January, 2010)

Parts Counterman Sales - provided customer service to both wholesale and

retail customers. Responsible for all aspects of auto parts sales; ordered

parts, quoted parts, electronic parts, researched parts from OEM parts data

base. Entered sales orders. Prepared returns and warranty claims to OEM.

Dispatched drivers and arranged timely deliveries, prepared stock orders,

maintained inventory levels. Assisted the Parts Manager with various

departmental billing and sales reports and responsibilities. Back up for

Parts Manager. Earned Master Parts Certification each year from Ford Motor

Company.

HERITAGE LINCOLN MERCURY, Snellville Georgia (September 1993-June 1999)

Parts Manager - Successfully managed the Parts department including a team

of 6 employees. Produced significant contributions to annual sales

increasing the average by 20% per year to retail and wholesale customers.

Submitted monthly sales, inventory and billing reports. Managed the

physical year end inventory and audits. Outside Sales. Prepared warranty

claims and returns with OEM. Administered stock report, ordered parts,

maintaining inventory. Vendor relations, contract negotiations. Served as

back up for Service Manager. Gained a wide range of valuable managerial,

inventory management and sales experience in a high pressure setting.

Annually earned the Master Parts Certification from Ford Motor Company.

REFERENCES - Available upon request

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