ROBIN COLE
Canonsburg, PA *****
724-***-**** Email:
**********@*******.***
CAREER SUMMARY
More than eight years experience in purchasing for UN Rated packaging;
Purchase Order and Inventory Management, Spend Analysis and Cost
Management, Supplier Development & Performance Improvement, Project
Management, Sourcing and Negotiations, Logistics, Production planning,
Warehouse Management for internal and third party warehousing
2005-2013 Berlin Packaging/All-Pak Bridgeville, PA
Buyer/Procurement Specialist for Dangerous Good Packaging
. Effectively managed purchase order replenishment process for main
warehouse and outside warehouses
. Monitored inventory levels and adjust reorder points and min/max levels
to minimize inventory and maximize service levels to contribute to
inventory and aged ware goals
. Processed purchase orders, returns, and warehouse transfers for over 900
items.
. Resolved discrepancies and/or issues as they occur during the purchase
order cycle
. Identified areas of opportunity with regard to cost reduction and
negotiation
. Managed transportation costs for scheduled shipments and deliveries
. Effectively managed supplier performance by conducting routine supplier
business reviews
. Effectively gathered project requirements from sales and obtain pricing
from qualified sources of supply
. Maintained excellent supplier relationships while negotiating pricing,
terms and other contractual issues
. Set up new inventory items with multiple components and production labor
costs
. Purchased UN regulated print plates and annual slugs for corrugate
packaging
. Conducted Power Point training sessions for new employees; corrugate and
foam
2000-2004 TAC Americas Canonsburg, PA
Office Manager
. Preformed all administrative duties
. Responsible for monthly/yearly financial operations including payroll
setup, monthly billings, A/R, A/P, GL, customer/sales correspondence, and
bank reconciliation
. Provided customer service
. Coordinated office functions with other departments and divisions
. Orientation of new employees; new employee setup
. Reviewed, approved and entered contracts for VARs and subcontractors
. Established and maintained a variety of files and records
. Handled sales support functions
. Notarized AIA billings and other documents
1999-2000 SuiteOne Computer Services Pittsburgh, PA
Software Products Trainer and Telemarketing Assistant
. Organized and trained customers on various business application software
packages
. Acquired prospect mailing list for sales department
. Updated prospect list into Goldmine database
. Developed prospect questionnaires, mailings, and strategies
1993-1999 MacDonald Computer Systems Valencia, CA
Data Acquisitions Coordinator (1997-1999)
. Acquired electronic and paper catalog data files for data
entry/production
. Established and maintained productive relationships with manufacturers
. Created/maintained catalog files, production reports
. Implemented training for new recruits
. Oversaw production and shipping of monthly update CDs and pricing updates
. Set up new VARs, prepared commission reports and reseller license fees
. Processed customer service agreements for VARs and in-house Sales staff
for the IS department.
. Processed customer billing and collections for the IS department
. Generated and installed software license keys Administration/Customer
Software Support
. Performed all administrative activities within company policy
. Prepared sales correspondence and proposals
. Evaluated, documented, and assigned customer service calls in tracking
system
. Resolved customer application software questions/problems
. Assisted software support and programmers in testing newly developed
software applications
. Created customer documentation for newly developed software applications
1991-1993 United States Cellular
Uniontown, PA
Customer Service Representative
. Created and maintained journals of cellular activations and disconnects
. Performed switch activations, disconnects, and ESN changes
. Executed prompt entry of customer information into billing system
. Processed monthly billing extract
. Handled credit and collections tasks
. Responded to customer complaints and problems in a timely manor
. Maintained perpetual inventory system
. Prepared weekly market reports, bimonthly financial reports
. Assisted Market Manager with other monthly reports and administrative
functions
1989-1991 Crown American Corporation
Compri Hotel, Harrisburg, PA and Holiday Inn, Uniontown, PA
Training Supervisor/Directory on Duty
. Orientation and training of all front desk and reservation personnel
. Director on Duty in absence of other managers
. Created work schedules for front desk and reservations
. Performed daily sales audit
. Performed all front desk and reservation responsibilities
Education and Training
. 2011 UN performance oriented packaging standards program in accordance
with DOT requirements for general awareness/familiarization, function
specific with security awareness
. 1991 PAN - Notary training
. 1991 Excellence in Customer Service, Billing processing, Credit and
Collections
. 1988 Uniontown National Travel School - Uniontown, PA Travel Industry
Fundamentals - Certificate
. 1987 Brownsville Area High School Brownsville, PA
Fortitude 9.1, Trend, SharePoint, UN/ DOT Training, ISO, Solomon
accounting software, Goldmine,, Microsoft Word, Excel, Outlook,
Publisher, FACTS, MacCEL, Holidex 2000, PARS, PartSelect, LabelWorks, Act
4.0