Manager Insurance
Resume:
Gloria Mendez
Miami, Florida 33183
Email: ***********@*******.***
Professional
Summary To reach new goals and apply my knowledge and skills in a challenging facility.
Highly motivated Office Administrator and Surgical Coordinator
with extensive experience across multiple fields including medical, legal, and
property management. Ability to manage staff by building strategic
employee relations, listen attentively, solve problems creatively and use tact and
diplomacy to achieve a positive, results-driven, work atmosphere. Demonstrated success
in customer/vendor relationship management with hands-on experience
in purchasing inventory. Self Starter who presents a positive professional attitude
and delivers detailed quality work in a fast paced environment. Bilingual performer
with excellent written and oral communication skills with the ability to prioritize
multiple tasks efficiently and meet deadlines.
Work Experience August 2012-Present American Income Life Miami, FL
Licensed Insurance Agent
Setting up leads, and following up by scheduling appointments with clients in their homes.
Explaining video presentations to create the need for life insurance, income protection,
mortgage protection, and children’s college funds. Finalize insurance applications, and
perform oral swab tests for HIV and tobacco use.
March 2007-February 2012 Advanced Medical Specialties Miami, Fl
Surgical Coordinator
Scheduling of surgical procedures with hospital and ambulatory surgical centers,
verify insurance benefits, acquire authorization for surgical and diagnostic procedures,
submit medical records to insurance companies, collect copayments, entering codes
for billing, reconciling accounts, preparing surgical instructions for patients, maintain
inventory of office supplies and medical supplies. Preparing bank deposits, end of
month closing, covering front desk, scanning medical records into EMR.
Jan 2003- March 2007 Dr. Nestor De La Cruz-Munoz Miami, FL
Front Desk Manager/Surgical Coordinator
Supervise and direct office personnel to ensure maximum productivity, collecting co-payments and
surgical payments, verify insurance, confirm referrals, scheduling surgical appointments and medical
procedures with hospital, obtain authorizations for procedures, preparing patient files, retrieving patient
records, organizing medical charts, slight filing, ensure compliance with healthcare facilities and insurance
requirement, provide ongoing training to staff on insurance submissions, coding, and intake procedure,
responsible for insurance and billing collection efforts, assist in minor outpatient procedures i.e. laser hair
removal and photo rejuvenation, assist in informational seminars.
M&M Aerospace Miami, FL
Sales Assistant
Provide support to sales team by inputting orders,handling customer inquiries,
complaints, billing questions and payment/service requests. Locate resources
for problem resolutions. Interfaced with warehouse to ensure stock was
complete. Established and maintained working relationships by efficiently
managing orders, accounts receivables, posting payments.
1990-1992 Pine Lake Mobile Home Park Miami, FL
Property Office Manager
Responsible for daily operations of property management office, screened prospective
tenants, approved applications, collected rent payments, supervised maintenance
staff, posted payments, prepared payroll, and entered bank deposits. Checked the
property for violations and made appropriate corrections. Pricing and purchasing of
maintenance supplies.
1986-1990 Dr. Bernard Cohen Miami, FL
Front Desk Manager
Billing and collections, Scheduling and confirming appointments,
Scheduling surgical procedures, ordering and restocking medical
Supplies, answering Multi-line phones.
Education 1970-1974 LaSalle High School Miami, FL
High School Diploma
Adelphi Schools Miami, FL
Secretarial Course
Expertise
• Proficiency in MS Word, Excel, Medisoft, medical billing with ICD-9 and CPT
coding and appealing denied payments on physician services rendered.
• Typing 65 wpm, Shorthand.
• State of Florida Life Insurance and Annuities License
Languages Fluent in English and
Spanish
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