Customer Service Human Resource

Victor Dance

**** *. ******* ** *** G, Colorado Springs, CO 80917

Cell: 719-***-**** Email: ********@*****.***

Hours per week: 40

Date of employment: June 2006 to October 2011

Work Schedule: Full-Time, Shift Work

Executive Summary

Army Human Resource Sergeant with 5 years of experience managing a full spectrum of HR programs and

administrative/technical support including planning, training, coordinating, sharing, and controlling organizational data

information assets. Demonstrated ability to provide group wide client support and enterprise /information management support

for a broad-range of military personnel and civilians. Excellent customer service, telephone and computer skills; ability to

work independently or as part of a team to meet deadlines; multicultural awareness with a high level of adaptability.

Summary of Skills

Information Systems and Technology Support Perform, supervise, and manage a variety of communication and information

task and activities which involved configuration, management, and initial diagnostics of information systems. Runs system

diagnostics and determines cause of hardware and software failures. Installs and configures software operating systems and

applications. Provides customer service to assist in operation, restoration, and configuration of information systems.

Administrative Support Operated and managed the information systems for field personnel, as well as trained and assisted all

system users. Prepares correspondence and completes forms and records using word processing software, eMILPO, Topmis, and

Edas; maintains and updates files;verifies information; provides computer data input. S taff support-answering phones,

scheduling events, admin support-publishing memos, letters, records management -filing and data archiving,manage inventory

systems,work group management- monitoring and completing email work flow task, general office management principles-

ordering work supplies, accomplish daily housekeeping task around office.

Skills and Accomplishments

● Provided customer service to military and civilians in a timely manner

● Completed a Non-Commission Officer Evaluation School (NCOES) with a 90 percent

● Proficient in using human resource military database systems

● Awarded Military awards for selfless-service and good conduct

● Deployed to Iraq in support of Operation Iraqi Freedom (OIF)

● Pulled gate guard security many occasions while deployed

● Complies with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures

● Completed combative level 1 course to obtain certification

● Collaborated with organizational members to collect information needed to manage databases

● Completed Combat Life Savers Course (CLS)

Professional Experience

June 2006 to October 2011

United States Army – Colorado Springs, CO

Education

Military Technical Training School

Fort Jackson, South Carolina, US

Human Resource Information System Management Specialist

Pikes Peak Community College, Colorado Springs, Colorado

Currently enrolled- Associates of Science

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