Customer Service Representative

Ericha S. Eggins

*** ******* **

Bardstown, KY **004

*************@******.***.***

502-***-****

OBJECTIVE

To embark on a career path utilizing a broad range of skills and experiences that will yield

personal and professional advancement.

COMPUTER SKILLS

Computer/Programming Skills: MS Word, Access, Excel, PowerPoint.

EDUCATION

In progress of obtaining a B.S. Criminal Justice. Eastern Kentucky University. Richmond KY.

Expected graduation date: May 2014

EXPERIENCE

United States Air Force: July 2013-October 2013

Attended Basic Training

ACS Commercial Solutions/Xerox

Sprint Customer Service Representative: May 2012-June 2013

Assisted Sprint/Nextel customers with billing inquiries and issues. Also responsible for

interpreting standard operating procedures for multiple campaigns within the Sprint/Nextel

umbrella.

Belk INC, Richmond, KY

Customer Service/Sales Associate: August 2011-May 2012

Also assisted with inventory including stocking of merchandise.

Windsor Gardens Assisted Living, Bardstown, KY

Residential Assistant: June 2010-August 2011

Assisted residents with daily activities including but not limited to serving meals, administration

of medications at scheduled times, daily/nighty hygienic routines, and entertainment activities.

Also assisted with cleaning and maintenance of resident’s rooms and common areas.

Kentucky Fried Chicken, Bardstown, KY

Cashier/Food Service Production: July 2007-August 2010

Responsible for taking and cashing out customer’s orders. Also performed production duties

including but not limited to preparing orders, stock rotation, cooking, etc.

REFERENCES: Made available upon request.

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