Manager Customer Service

Cynthia "Cindy" V. Duncan

**** *. ******** **., ******* KS 67209

316-***-**** - ***********@*****.***

SUMMARY

** **** ********** ****** ** the Engineering, Aerospace. IT, Financial Services,

Call Center and Customer Relations fields including sourcing, branding,

advertising, social networking, job fair coordination, interview, assessment,

selection, compensation and onboarding.

5 years Project Management in various areas of Applicant Tracking System/HRIS

planning, development, implementation and blockpoint upgrades from multiple end

user aspects.

Specialized in high volume ramps, staffing strategy, and OFCCP compliance and

regulatory reporting

RELEVANT EXPERIENCE

3/2012 - Present

Corporate Recruiter (contract)

Choson Resource for Bombardier Learjet

Support Engineering recruiting in candidate sourcing, interviewing, and

recommending candidates for hiring manager consideration. Assist in data compliance

for accurate reporting. Represent the company to potential job candidates, as well

as the Talent Acquisition organization to internal customers. Manages all touch

labor hiring. Independently responsible for Bombardier Tucson compliance and

process centralization to corporate and regulatory standards. Solely responsible

for providing Talent Acquisition support to Bombardier Tucson for all touch labor,

contract labor, salary hiring, contract to permanent conversions, workforce

planning and sourcing plans including business and management advising, direct

candidate recruitment and managing contract agencies.

8/2010 - 12/2011

Adjunct Faculty

Newman University

Adjunct faculty Business Department traditional Bachelor degree program teaching

Business Management and IT

4/2010 - 7/2010

Talent Acquisition Manager

VIPdesk

Lead team in recruiting outsourced, work-at-home customer service agents nationally

for multiple clients. Advise Director of HR concerning matters of branding, HRIS,

recruiting procedure, and regulatory compliance. Develop staffing strategies

specific to client and target candidate identification.

8/2007 - 2/2010

Sr. Manager - HR/Recruiting

Convergys Corporation

Successfully lead six high volume ramps of 400+ hires per month with lower than

normal attrition through strategy development and execution including sourcing,

interviewing and new hire selection. Conduct quarterly analysis of company

marketability and compensation rates. Represent company in community through

networking with third party recruiting agencies, schools, public, government,

workforce services and non-profit organizations. Develop and implement sourcing

strategies adopted by other corporate locations.

05/2005 - 12/2009

Adjunct Faculty - HRM Program

Friends University

Adjunct faculty for Recruitment, Assessment and Selection class in HR Management

Bachelor degree program.

4/2007 - 8/2007

Senior Recruiter (contract)

Specialists Group for Accenture BPO

Source, interview and recommend candidates for hiring manager consideration in the

areas of finance, accounting, IT, client relations, HR and business management.

Work with directors, VPs and executives to define recruiting targets to meet

workforce planning.

11/2005 - 03/2007

Owner/HR Consultant

Productive Solutions

Consultant partner with HumanCapital, Inc. for Raytheon Aircraft Services (now

Hawker Beechcraft) for targeted hiring campaign of FAA DER hires within 90 day

timeframe, including strategy development, client/leadership presentations and

status meetings, candidate research, cold calling, candidate interviewing and

recommendations for hiring consideration. Consultant for small businesses and

franchises on HR issues, policy definition, procedure development, and recruitment,

as well as small business marketing and branding.

10/2000 - 11/2005

HR Specialist/Recruiter

The Boeing Company

Conduct all Wichita Division Engineering recruiting activities including internet

recruiting, candidate sourcing, interviewing, and recommending candidates for

hiring manager consideration. Assist in Engineering College Recruiting strategy

development and activities. Collaborate with hiring managers to defining job

requirements.

Special Projects:

Team Lead of Enterprise HR Standardized Metrics and Reporting Development

Business and Systems Analyst/Development Liaison on homebuilt Boeing Enterprise

Staffing System (applicant tracking system) ensuring simplified end user

experience, regulatory compliance, OFCCP data collection and reporting

functionality. Advise on Branding/Marketing of Wichita market to global candidates.

Staffing Strategy Analyst defining strategic and tactical plans for new centralized

global staffing organization focusing on quality, metrics and customer satisfaction

in support of corporate goals and strategy

Team Lead of Enterprise OFCCP compliance activity to create, develop and deliver

staffing regulatory and process training to 6,000 company managers and directors

assuring total regulatory and corporate compliance at all US locations.

EXPO (Executive Potential) Program Participant in two year corporate program for

executive mentoring and sponsorship of strategic studies, process analysis and

project management.

EDUCATION

2011 JD, Taft Law School, Santa Barbara, CA (incomplete)

2004 MBA -HR/ Leadership, Capella University, Minneapolis, MN

2002 B.S. - e-Commerce Management, Friends University Wichita, KS

2002 Certification - HR Metrics Analyst, Saratoga Institute

1999 Certification - AIRS Certified Internet Recruiter

1995 Certificate - Paralegal, University of Texas El Paso, TX

COMMUNITY INVOLVEMENT

2011 Goddard High School Class of 1991 20 year Reunion Coordinator

2010-11 Volunteer, Goddard Mitten Tree

2010-11 Member, Goddard Middle School Site Council and Challenger Intermediate

School Site Council

2009-10 Young Leader - United Way of the Plains

2009-10 Member, Amelia Earhart Elementary Site Council

2007-08 - President, Clark Davidson Elementary School PTO

2006-07 - Secretary, Clark Davidson Elementary School PTO

2005-06 - Vice President, Holy Spirit Catholic School Home and School Association

2005 - Auction Coordinator, Holy Spirit Catholic School Parent Auction

APPLICATION PROFICIENCY

Taleo, Ketera, Kenexa Assessments, PeopleSoft HR, SAP, BESS, PCRecruiter; Microsoft

Office, HTML

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