Customer Service Manager

Professional Experience

PINCUS & ASSOCIATES, Tempe AZ 08/06-

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Law firm specializing in litigation and arbitration

Paralegal, Legal Assistant

. Familiarity with filing in all Arizona county courts and Federal

Courts. Capable of using TurboCourt and Electronic Court Record to

file and manage documents electronically.

. Scheduling client/attorney appointments, depositions, arbitrations,

and trial appointments. Calendaring and tracking the statue of

limitations. New client phone pre-intakes. Direct communication with

clients, attorneys and other professionals.

. Duties included but not limited to, drafting and editing complaints,

discovery, motions, arbitration statements, offer of judgments, trial

pleadings and preparation, as well as reviewing and revising legal

documents and correspondences for the managing attorney and associate

attorney.

. Familiarity with HIPAA guidelines, medical records and medical

billing.

. Developed and implemented a new tracking system for client files to

better monitor active cases and court deadlines.

RANCHO DE LOS CABALLEROS, Wickenburg, AZ 10/04-05/06

Resort

Dining Room Manager

. Guest relations. Point of Sale. High end food service.

. Oversaw the dining room staff of 24.

. Scheduling, guest accommodations.

. Event planning, set-up, break-down, large receptions.

Dining Room Server

. Guest accommodations.

. High end food service.

LIFESTYLE FITNESS CENTER, Scarborough, ME 08/99-10/04

Gym Facility

Assistant Manager

. Opening/Closing responsibilities. Childcare.

. Customer service.

. Point of Sales.

Education

SOUTHERN MAINE COMMUNITY COLLEGE

Associates in Criminal Justice, 2003

Areas of knowledge & Technical Proficiencies

. Microsoft Word, Excel, and PowerPoint

. WestLaw

. Turbo Court and ECR

. Abacus

REFERENCES:

. Available upon request

Contact this candidate