Customer Service Technician

JERRY L. JONES

*** ***** ***** *** • Cary, NC ***19• 919-***-**** • **********@******.***

OBJECTIVE:

Seeking an entry level position in Information Technology; where excellent analytical skills, problem solving, team building

skills, a strong work ethic, and a positive attitude can be used to exceed company goals as well as complement my academic

training in the field of IT.

EDUCATION:

A.S. – IT/Computer Networking Systems June 2010

ITT Technical Institute – Cary, NC

GPA – 3.52

Relevant Coursework: Microsoft Desktop Operating System; Microsoft Network OS I/II; Linux OS

and Administration; Database Development; Network Standards and Protocols; WAN Technology and

Application; Introduction to Computer Programming; Network Application Systems and Security

PROGRAMMING LANGUAGES: C, Java, C++, SQL

OPERATING SYSTEMS AND PROGRAMS:

Windows 95/98/2000/ME/XP/Vista, Windows 7, Active Directory, Microsoft Word/Access/Power

Point/Excel, Linux OS and Administration, Lotus Notes, Novell Environments, Symantec Ghost, Acronis

True Image, Windows AIIK, ImageX, CPU’s, Hard Drives, Motherboards, Cisco Routers, Peripherals

(sound/wireless cards, fans…)

TECHNICAL SKILLS:

Extensive Desktop Support and Laptop Support, LAN Troubleshooting, Software/Operating System

Installation and Troubleshooting, Wireless Networking, Network Cabling, Networking, User Training, User

Account Management, PC Building, Anti-Virus Installation and Support, Anti-Spyware Installation and

Support, Printer Installation and Troubleshooting, Customer Service

EXPERIENCE:

Order Selector September 2013 – present

Golden State Foods – Garner, NC

• Ensure accuracy of work and adherence to production and company safety standards.

• Daily use of office equipment, computer software and hardware for filling customer

orders.

• Safely operates power material handling equipment to accurately select, palletize,

s tage and load customer orders for delivery of product to customers without damage

or errors.

• Constant standing, walking, driving, carrying, twisting, bending, seeing, hearing,

and handling paperwork.

• Lifts objects weighing from less than twenty pounds to sixty pounds.

Desktop Support Technician Intern July 2013 – present

Xerox Internship – Raleigh, NC

• Troubleshoots via the phone hardware, software, and network operating problems

and involves technical resources to ensure resolution

• Applies understanding and knowledge of information systems products and services

to assist users.

• Identifies, investigates and researches user questions and problems as well as

isolating and resolving information systems problems.

• Coordinates referrals to appropriate technical, professional, or service personnel.

• Receives and prioritizes issues and forwards using appropriate escalation

p rocedures.

• Provides functional or task leadership

• Coordinates special projects and system upgrades

• Briefs customers and/or management on the status of resolution efforts

• Serves as a technical advisor to users with complex systems issues by resolving or

conferring with technical personnel

• Recommends system or process improvements, including procedures, t raining, and

enhanced documentation

• Participates in formulating and administering company policies and developing long-

range goals and objectives.

• Capitalizes on opportunit ies and manages r isk.

• Directs and coordinates activities of functions or business units for which

responsibility is delegated to fur ther attainment of goals and objectives.

• Takes long-term view and builds a shared vision with others, acts a catalyst of

organization change.

• In f luences other, t ranslates vision into action.

• Reviews analysis of activities, cost, operations, and forecast date to determine

business unit progress toward stated goals and objectives.

Electro/Mechanical Technician and Supervisor March 2004 – September 2013

Frontier Spinning Mills – Sanford, NC

Served as a quality controller by maintaining, troubleshooting, and repairing mechanical or

electronic failures.

Ensured the quality of products before shipment to customers.

Planned and scheduled all work activities for employees.

Responsible for achieving the desired production percentage with quality.

SKILLS:

Exceptional record of completing all assignments on time.

Excellent attendance, safety and driving record.

Leadership and teamwork skills.

Hardworking, detail oriented, able to multi-task.

Able to learn and apply quickly and effectively.

Experienced in customer service and sales.

REFERENCES:

Available upon request

Contact this candidate