Customer Service Developer

Kelley Hartman

************@*****.***

207-***-****

Objective

To obtain full time employment in Customer Service or Office

Administration.

Highlights

. Detail-oriented

. Strong communication skills

. Organized

. Great at Time management

. Excellent at multitasking

Experience

Shaws, July 1999-Present, Falmouth, Maine, 207-***-****

Key Holder/ Service Desk Associate/ Front End Checkout Service Rep.

. Maintained visually appealing and effective displays for the entire

store.

. Balanced the needs of multiple customers simultaneously in a fast-

paced retail environment.

. Communicated store policy violations to the leadership team in a

timely manner.

. Offered direction and gave constructive feedback to motivate team

members.

. Unloaded trucks, stocked shelves and carried merchandise out on the

floor for customers.

Superior Employment Associates June 2007-October 2009

Job Developer

. Assisted Individuals with various abilities in finding and maintaining

employment.

. Assisted in writing resumes

. Interview skills,

. Set up job shadows,

. Set up job assessments

. Career exploration

. Wrote Daily progress notes for the funding source

. Wrote monthly and Quarterly reports for the funding source

Work Opportunities February 2004-June 2007

Job Coach/Youth job developer

. Assisted individuals with various abilities on the job site.

. Set goals for the individuals

. Monitored the goals with the individual

. Attended Meetings with the client regarding work related

accomplishments

. Assisted Youth after being released from Juvenile person in finding

and maintaining employment.

Education

. University of Southern Maine 2015 Portland ME Social Work

2015

. Southern Maine Community College, 2002-2004

. Associates Degree in Early Childhood Education

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