Administrative Assistant Customer Service

DIANE RUSSOTTO

**** *. ********** . *******, ** *0634

***/***-****

E M P L O Y M E N T

Amglo Kemlite Laboratories

****-****

Purchasing Agent

. Procurement of raw material for production for both the Bensenville,

and Mexico locations.

. Inventory control of raw materials for both locations.

. Review and approve purchase orders given to me by associate

. Review invoices for accuracy and approve

. Review opportunities for new supply sources and suitability of

materials offered

. Follow up on and expediting of purchase orders to insure on time

deliveries

. Handled contract negotiations for utilities (gas and electric) to

insure the best pricing

. Maintained excel spreadsheet for extremely crucial items required for

production and ordering of those items.

ISI Telemanagement Solutions Inc.

Project Administrator/Customer Account Manager/Administrative Assistant

2011-2012

. Performed staff duties on client projects

. Corresponded with clients, vendors, etc.

. Assisted clients with the Dashboard application in preparing

and or running telecom reports

. Entered time slips and maintained that database

. Assisted with billing and billing projects

. Created and ran various management reports as needed

. Special projects

. Miscellaneous typing, filing, etc.

Supermedia, Chicago, IL (Contract)

2009-2010

Division Assistant/Administrative Assistant

. Supported 10-15 Media Consultants on a daily basis assisting in

reviewing and correcting of contracts

. Liaison between Sales Manager and various other departments such as

Marketing, Credit and Customer Service

. Prepared numerous reports for Sales Performance Manager and Sales

Division

. Assisted Sales Performance Manager in the implementation of new

products, system releases, policy and procedural changes

. Shared information and provided training to Media Consultants and

peers in Unit Meetings, Division Meetings and Team Meetings

Custom Tapes Inc., Harwood Heights, IL

2002-2009

Administrative Assistant

. Interacted with 17 sales representatives on a daily basis assisting in

solving customer problems

. Assisted Sales Manager in creation of technical bulletins

. Managed sample department which reduced lead time to 24 hours

. Performed customer service duties during co-workers vacation and sick

days

. Trained new office personnel on computer skills

Teardrop Golf Company, Morton Grove, IL/Ram Golf Corporation, Melrose Park,

IL 1994-1999

Buyer/Administrative Assistant

. Supervised Purchasing Clerk

. Purchased raw materials for production

. Determined which vendors were used for best economical savings

. Assisted the Vice President of Operations in report preparation, new

projects and administrative duties

. Placed orders with vendors and maintained related vendor files

. Assisted in special projects

. Researched and resolved invoice discrepancies

A P P L I C A T I O N S

. Word, Word Perfect, Lotus, Excel, Outlook. PowerPoint, Vision, Vast,

Dashboard, MAS90, MAS200

REFERENCES AVALABLE UPON REQUEST

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