Customer Service Quality Control
Resume:
Filimon Zamora
A+ Certified Verification #E*EDTT*389
Orange Cove, CA 93646
********@*****.***
CAREER OBJECTIVE:
Secure a professional position that will utilize my experience & computer training.
QUALIFICATIONS:
Ø Excellent communication and interpersonal skills
Ø Courteous customer service
Ø Installation of software and hardware
Ø Bilingual Spanish/English, effective translator
Ø Problem solving, research and investigative abilities
Ø Reliable, quick learner and positive approach
COMPUTER SKILLS:
Microsoft Windows 7, XP,2000,98,95,3.1 DOS
Windows NT, Server 2008, Novell 3.12 – 4.11
Desktop Publishing
Network Troubleshooting GOTOMYPC
Office 2010,2000, XP, 97 Professional Symantec Enterprise
VERITAS Backup Exec Citrix Metaframe XP
PC Anywhere 32 Bank Software ( IPS AP, Onepoint, Eastpoint,
CMS, ALOS, Metroscan )
EXPERIENCE:
PC REPAIR
PC upgrades, memory, processors, motherboards. March 2011 - Present
Virus cleaning, software installations, PC repairs.
Fresno-Madera Farm Credit
May 1996 – December 2010
Network Administrator
Supported 75 users in a LAN/WAN environment with 6 servers. Maintain servers with update as well as
client PC’s. Set up new user, inventory tracking, tape backups, purchasing equipment and several other
duties that came with the responsibility.
Microcomputer Education Center
January 1996 – September 1996
Computer Lab/Tech Internship
Sequoia Forest Industry
May 1984 – June 1995
Equipment Operator/Quality Control
Specialized Training
Microcomputer Education Center:
Microcomputer Operator Course
Certificate of Achievement
New Horizons Learning Center:
Classes in Windows XP, 95, Novice - Intermediate
Certificate of Completion
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