Manager Management

Candace Tate

**** ******* ****** ***********, ** 21228

M: 972-***-**** R: 410-***-**** E: *************@***.***

BUSINESS ANALYST SR. HR MANAGER TECHNICAL WRITER

Forward thinking, dynamic professional with demonstrated experience as a business /process analyst, HR Manager, product

manager, and sr. technical writer with an outstanding record of accomplishment providing solutions that exceed expectations.

Strategy architect in the development of innovative initiatives to streamline processes and capitalize on organizational growth

opportunities. Skilled at converting complex subject matter into easily understood material with an innate ability to analyze

data, identify risks, determine objectives, develop strategies, and gain executive buy in. Relevant skills:

Business Analysis & Requirements Management Process Engineering Technical Writing & Content Management Change

Management Human Resource Product Management Agile, CMMI, SDLC

Recent Consulting Projects

CAREFIRST BLUE CROSS BLUE SHIELD, Owings Mills, MD Oct 2012 – Present

Sr. Technical Writer – Operations Training – Consumer Direct

Recruited to develop and provide expert level standard operating procedures (SOPs) documentation and training content

management for the Consumer Direct line of business. Chartered to ensure compliance and alignment with guidelines and

regulations mandated with the launch of the 2014 Affordable Care Act (ACA).

KAISER PERMANENTE, Rockville, MD Feb 2012 – Oct 2012

Consultant/Business Analyst/Documentation Specialist

Brought on board to provide expert level business process and documentation development guidance to Membership

Administration, Benefit Policy & Administration, and Contract Administration Departments – Medicare. Leveraged broad

competencies in Agile methodology, technology, and business acumen. Served as subject matter expert on process

improvement for Medicare front end enrollment process.

PROFESSIONAL EMPLOYMENT EXPERIENCE

TANAGER, INC, Woodlawn, MD, Annapolis Junction, MD Sep 2008 – Feb 2012

Senior Technical Writer Business Analyst Human Resources Manager Proposal Writer

Earned fast track promotions though a series of increasingly responsible positions based on strong performance in process

optimization and quality management. Initially brought on board as a contract Senior Technical Writer to leverage broad

competencies in technical writing and information technology knowledge. Promoted to Business Analyst: instrumental in

establishing and defining the Business Requirements and Change Management processes in support of the Centers for

Medicare Medicaid Services (CMS) Knowledge Resource Website. Promoted to HR Manager, lead the integration and

administration of HR best practices into operational procedures to strengthen and drive HR contributions across the enterprise.

Responsible for orientation/front boarding, training and career development, and employee relations.

Key Achievements”

Developed and solidified organization’s first full functioning HR Department servicing over 100 employees

Instrumental in establishing company’s first full functioning Business Analysis and Requirements Management

Department

Single handedly wrote and developed company IT policies, processes and standard operating procedures (SOPs)

documentation for all functional areas and phases of the Software Development Life Cycle (SDLC)

Instituted Documentation Development and Management Department policies and process

Enabled company to meet first time Mitre audit documentation requirements

PREVIOUS CONSULTING EXPERIENCE

KEY CONSULTANT PROJECTS INCLUDE:

Process Analyst/Sr. Technical Writer IT, Aviall Aviation, Dallas/Fort Worth Airport, TX 5/2/07 11/20/07

Led compliance team to a successful rollout of process documentation for in

response to Sarbanes Oxley (SOX) audit remediation and compliance.

Training Content Management and Delivery, Detroit Edison Energy, Detroit, MI 12/5/0 6 4/11/07

Wrote and designed Instructor Led Training (ILT) and Web Based Training (WBT)

for SAP “go live” implementation.

Sr. Technical Writer–SAP Security, T Mobile, Bellevue, WA 4/06 10/06

Developed technical documentation, assisted in risk remediation and automated

controls definition in response to Sarbanes Oxley (SOX) and COBIT IT audit.

Process Analyst, UICI (Health Markets) North Richland Hills, TX 6/05 to 4/06

Assisted auditors in the documentation of company’s processes and operating

Procedures in response to SOX and COBIT IT audit.

Business Analyst, Hewlett Packard (HP) 3/05 to 6/05

Conducted information sessions and documented SAP finance processes for HP

Taiwan and the Virgin Islands in response to SOX Audit.

Consultant Sr. Technical Writer, GameStop Grapevine, TX 12/04 to 2/05

Enabled client to successfully meet three month mandate for SOX & COBIT compliance.

Documentation Specialist, Lennox International, TX/ FL/ MS 7/04 to 12/04

Assisted Ernst & Young Auditors in documenting business processes for SOX

audit compliance.

Proposal Writer/Development Associate, Dallas Jewish Coalition 10/03 to 7/04

dba Vogel Alcove Childcare Center for Homeless Children

Composed award winning grants/proposals.

Successfully met $500,000 annual quota within nine month period.

PREVIOUS EXPERIENCE

INTECOM, Addison, TX 1999 2000

Product Manager

NORTEL NETWORKS, Richardson, TX 1991 1999

Marketing Adviser Instructional Designer / Technical & Sales Instructor

GTE Telephone Operations, Irving, TX (Verizon) 1978 – 1991

HR Generalist Practices Editor

TEACHING EXPERIENCE

Adjunct Instructor, Dallas County Community College District 2000 2004

(Taught GED: Verbal, Technical Writing, and Business Writing/Communications for Health Certifications)

Founder/Educational Consultant Khocolate Keepsakes II, Duncanville, TX 2002 2003

(Wrote and delivered curriculums for City of Dallas Park& Rec, and Dallas Independent School District)

EDUCATION & PROFESSIONAL DEVELOPMENT

B.A. English, University of Texas, Arlington, TX

Universities attended for academia and professional development

LeMoyne Owen College Loyola Marymount University University of Science & Technology Kumasi, Universities of Ghana

Cape Coast, and Accra, West Africa (Sponsored by U.N. and Howard University)

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