Customer Service Administrative Assistant
Resume:
Lisa Briscoe
Apt. *-B - *** Montreal Street, Kingston, ON K7K 3J7
****.*********@*****.***
QUALIFICATIONS
Keyboarding speed of 84 words per minute
Several years of providing excellent customer service and interpersonal
skills
Handled confidential information
Comfortable working independently, or as part of a team
Extremely organized and able to multi-task
Above average computer skills - AS400, Windows XP, 7 & 84 words per minute
keyboarding
General office administration - reception, phones, filing, faxing, mail,
creating paper & computer files
EMPLOYMENT HISTORY
Senior Care Worker - Heart to Heart Senior's Services - Kingston - 2012
Worked with senior citizens, assisted with mobility, personal care,
companionship, administered meds
Registration Clerk - Central Booking - Hotel Dieu Hospital, Kingston - 2011
Data entry on the PCS (patient care system), updating demographics
Receiving and distributing internal and external mail to appropriate
departments
Collaborating with nursing staff to gather or return patient files,
handling phone calls
Filing and general office duties
Billing Clerk - Apex Motor Express, Kingston - 2009
Reception (walk-ins & phone calls), data entry of bills of lading, filing,
faxing documents to Customs
Interacted with drivers and management to ensure paperwork was correct
Shift work
Order Entry Clerk & Systems Operator - SLH Transport Inc., Kingston 2000 to
2006
Data entry, created customer codes, placed orders on AS400 system, traced
shipments, filing
Monitored AS400 mainframe system and client server for error messages,
logged problems & followed up
Provided 1st level technical support for Canada wide system users
Maintained an inventory database for company equipment & signed in/out
equipment
Performed system backups & responsible for off-site storage of backup tapes
Maintained departmental inventory database
Responsible for creating & distributing security passes/swipe cards for
employees & visitors
EDUCATION
Administrative Assistant Diploma with Medical Terminology (Honours) -
Academy of Learning 2008
IBM AS400 Systems Operator Certificate - IBM Montreal - 2003
CPR, 1st Aid and Defibrillator, WHMIS - all current
REFERENCES
Ken Murray, Former Supervisor - SLH Transport Inc. - Kingston, Ontario
Bonnie Sweet-Fleming, character reference - Queen's University I.T.
Department 613-***-****
Aggie Bolarinho, Owner, Heart to Heart Senior's Services - Kingston,
Ontario 613-***-****
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