Customer Service Manager
Resume:
[Justine McGrath] 760-***-****
[*************@*****.***]
[878 Opal Street, San Diego 92109]
Skills
Strong leadership initiative, Proficient in Conversational Spanish, Able to work in a team setting, Academic focus on
marketing, Actively developing creative writing abilities through freelance work, Passionate writer of fiction, Stories
published in university and city publications, Excellent organizational skills, Advanced and growing knowledge of
Microsoft Office, Refined skills in creating press releases and unique copy
Education
University of California, San Diego 2012
Bachelor of the Arts, 3.4 GPA (Communications)
Universidad de Cadíz, Spain
June 2011-July 2011(Study Abroad)
Experience
Marketing Assistant, La Jolla Playhouse [March 2013-October 2013]
Promote upcoming shows and special engagements at the regional not-for-profit theatre
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Create and maintain social media presence via Twitter, Facebook
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Maintain and update online calendar listings, archive digital and material press clips
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Work within the online ticketing system, Tessitura, to assist patrons
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Serve as a contact for the community for all Playhouse marketing inquiries
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Assemble press kits for Director of Public Relations to distribute
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Organize exhibitor booth and volunteer participation for Art Walk 2013 and La Jolla Festival of the Arts
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Write E-blasts using Constant Contact/Mail 2 to be sent to over 25,000 subscribers
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Freelance Writer, Under The Tuscan Gun [October 2012-February 2013]- Cooking Channel’s Blog
Write articles and develop stories for the blog, underthetuscangun.com, sponsored by The Cooking Channel
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Devise unique ideas and stories to both inform and entertain
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Research Italian food and culture to ensure accuracy in all articles
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Marketing & Event Planning Intern, House of Blues [December 2011-March 2012]
Work directly under the Brand Marketing Manager to help promote the House of Blues brand
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Create event budget proposals for upcoming projects
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Manage House of Blue’s involvement in the 2012 San Diego Mardi Gras parade
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Organize ticket giveaways
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Create and distribute monthly brand newsletter to subscriber base
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Server/Bartender, The Counter Burger [November 2009-Present]
Deal with a high volume of clientele in a fast paced environment
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Multitasking while remaining professional
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Refined quality assurance and customer service skill set
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Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of
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customers, managers and colleagues
Skilled at anticipating, identifying and fulfilling guest needs
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Public Relations Intern, Heying & Associates, Public Relations Firm [December 2008-June 2009]
Write press releases for mass distribution in the city of San Diego
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Serve as liaison between clients and community, contact venues for special event rentals
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Monitor and archive press clippings
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Volunteer
Volunteer, UCSD Women’s Resource Center [August 2011- June 2012]
Responsible for handling general inquiries, Aiding in the organization of special events, Issuing information to the
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public and campus, Serve as a contact for women in the community
Volunteer, TEDxSanDiego [September 2013-December 2013]
Work on the TEDx logistics team to nail down last minute details of event taking place on December 14,
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2013
Act as a team member to make sure event runs smoothly
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Professional References
Alex Goodman [858-***-****]
Audience Development Associate, La Jolla Playhouse
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Jeff Hamby [323-***-****]
Show Marketing Manager, House of Blues
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Barrett Brown [951-***-****]
Supervisor, The Counter
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Contact this candidate