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Customer Service Manager

Location:
San Diego, CA
Posted:
October 11, 2013

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Resume:

[Justine McGrath] 760-***-****

[ab94ch@r.postjobfree.com]

[878 Opal Street, San Diego 92109]

Skills

Strong leadership initiative, Proficient in Conversational Spanish, Able to work in a team setting, Academic focus on

marketing, Actively developing creative writing abilities through freelance work, Passionate writer of fiction, Stories

published in university and city publications, Excellent organizational skills, Advanced and growing knowledge of

Microsoft Office, Refined skills in creating press releases and unique copy

Education

University of California, San Diego 2012

Bachelor of the Arts, 3.4 GPA (Communications)

Universidad de Cadíz, Spain

June 2011-July 2011(Study Abroad)

Experience

Marketing Assistant, La Jolla Playhouse [March 2013-October 2013]

Promote upcoming shows and special engagements at the regional not-for-profit theatre

Create and maintain social media presence via Twitter, Facebook

Maintain and update online calendar listings, archive digital and material press clips

Work within the online ticketing system, Tessitura, to assist patrons

Serve as a contact for the community for all Playhouse marketing inquiries

Assemble press kits for Director of Public Relations to distribute

Organize exhibitor booth and volunteer participation for Art Walk 2013 and La Jolla Festival of the Arts

Write E-blasts using Constant Contact/Mail 2 to be sent to over 25,000 subscribers

Freelance Writer, Under The Tuscan Gun [October 2012-February 2013]- Cooking Channel’s Blog

Write articles and develop stories for the blog, underthetuscangun.com, sponsored by The Cooking Channel

Devise unique ideas and stories to both inform and entertain

Research Italian food and culture to ensure accuracy in all articles

Marketing & Event Planning Intern, House of Blues [December 2011-March 2012]

Work directly under the Brand Marketing Manager to help promote the House of Blues brand

Create event budget proposals for upcoming projects

Manage House of Blue’s involvement in the 2012 San Diego Mardi Gras parade

Organize ticket giveaways

Create and distribute monthly brand newsletter to subscriber base

Server/Bartender, The Counter Burger [November 2009-Present]

Deal with a high volume of clientele in a fast paced environment

Multitasking while remaining professional

Refined quality assurance and customer service skill set

Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of

customers, managers and colleagues

Skilled at anticipating, identifying and fulfilling guest needs

Public Relations Intern, Heying & Associates, Public Relations Firm [December 2008-June 2009]

Write press releases for mass distribution in the city of San Diego

Serve as liaison between clients and community, contact venues for special event rentals

Monitor and archive press clippings

Volunteer

Volunteer, UCSD Women’s Resource Center [August 2011- June 2012]

Responsible for handling general inquiries, Aiding in the organization of special events, Issuing information to the

public and campus, Serve as a contact for women in the community

Volunteer, TEDxSanDiego [September 2013-December 2013]

Work on the TEDx logistics team to nail down last minute details of event taking place on December 14,

2013

Act as a team member to make sure event runs smoothly

Professional References

Alex Goodman [858-***-****]

Audience Development Associate, La Jolla Playhouse

Jeff Hamby [323-***-****]

Show Marketing Manager, House of Blues

Barrett Brown [951-***-****]

Supervisor, The Counter



Contact this candidate