Resume for: Robert E. Tinsley Oct. **, ****
Cary NC 27519
***.*******@*****.***
OBJECTIVE
Manufacturing Engineering position, bringing 25+ years proven skills in product
and process improvement, problem resolution, product release cycle, New Product
Introduction, and computer parts service operations & warranty credit recovery.
EXPERIENCE
Lenovo Services Parts Operations & Motionless Redemption PM ( Contractor) : Aug 2010 – Mar 2013
Motionless Redemption Project Manager driving warranty credit recovery of $3M USD
Data collection & reporting of Planar Clawback project driving credit recovery of $18M USD
Parts Operations team member responsible for Service Parts release & maintenance in LUCI system.
IBM New Prod. Administrator for xSeries Option products ( Supplemental ) June 2007 March 2010
Successfully driving 95% of new option (accessory ) product launches at global manufacturing site locations.
Working extensively with Supply Demand Team, IBM procurement, & suppliers to assure product qualification
completion and ship date deadlines were met.
Excelling in on time parts supply & site readiness for customer orders .
Voting member of multiple New Product Development Teams providing Mfg. & supply chain guidance
Advisory Process Engineer for IBM & Lenovo 2004 – 2007
Engineering interface for start up of Lenovo Monterrey Mexico manufacturing site April 2007.
Mfg. Engineering Business Transition lead for IBM to Lenovo “Think” Brand . 2005
Led IBM process team that solved several technical issues & implemented corrective actions that
Enabled Warranty Entitlement for high dollar serialized options previously not being recorded
in PEW warranty entitlement database. 2004
IBM RTP Manufacturing Engineer for Options & Accessories 1996 – 2003
Advisory Mfg. Engineer & Lead for Options Business Transformation projects
Lead Project Eng for IBM’s Options Global Partner ( OGP ) project with Sanmina SCI .
Staff Eng. ME & on site focal point for start up of IBM China Futian Options kitting line.
Re engineered the 3rd Party BOM release process that eliminated duplicate in house mfg. orders .
IBM Quality Engineer PC Systems & Options 18 years
ISO900 Project Lead for RTP Site Certification Options Mfg Eng Team 1994 – 1996
Coordinated on site Product Qualification @ TI joint venture product “ACTIONMEDIA” for IBM/INTEL/TI
New Prod. Quality Eng. for multiple PC products – Boca Raton IBM
Team lead for PC manufacturing line quality support IBM Boca Raton IBM
EDUCATION
Boynton Bch Fla. Tech School :
Electrical and Mechanical Programs
Lenovo LEAN / Yellow Belt Lean Six Sigma classes 2007 ……… ISO 9001 Auditor Training: 1995
Certified Auditor (Supplier Processes) – 2003 SAP Workflow Mfg. Engineers 2000
Market Driven Quality Principals Training: 1991 …… IBM Quality Professional Training: 1990
TECHNOLOGY
Product Manager System ( Engineering Change DB ) ….. Microsoft Office (Word, Excel, PowerPoint, )
SAP Eng Change processing … Lotus notes … BRIO … Windchill Eng Records… LUCI Service Parts System
ACTIVITIES
Habitat for Humanity vol …. Combined Charities Canvasser.. Youth soccer coach … CPR Cert